Service Technician, Appliance Repair

Sears; Hutchinson (KS); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Service van

Specialized tools

Uniforms

Laptop

Smartphone

Home dispatched (most locations)

Industry training

Incentive plans

Career opportunities

Job summary

Sears Home Services is seeking an In-Home Appliance Service Technician to repair washers, dryers, stoves and other home appliances at customers’ homes. You will work as part of a leading in-home service team within a Fortune 500 retailer.

Applicants should have a high school diploma or GED, 1–2 years of repair experience, solid mechanical knowledge, and a valid driver's license. A service van, tools, and ongoing training are provided.

Qualifications

• High school diploma or GED required.
• 1–2 years appliance repair experience preferred.
• Strong mechanical aptitude and ability to use basic hand tools and test equipment.
• Excellent customer service and communication skills.
• Valid driver's license required.

Responsibilities

• Repair and maintenance of washers, dryers, stoves, microwaves, dishwashers, and other home appliances in customers' homes.
• Provide timely and quality repairs while maintaining high levels of customer service.
• Promote and sell additional products and services when appropriate.
• Follow company processes to ensure safety and quality workmanship.

Skills

Mechanical knowledge

Communication

Customer service

Computer use

Education

High school diploma or GED

Tools

Test equipment

Hand tools

Job description

Sears Holdings Corporation (NASDAQ: SHLD) is a leading integrated retailer with almost 2,500 full-line and specialty retail stores in the United States and Canada and the home of Shop Your Way, a social shopping experience where members have the ability to earn points and receive benefits across a wide variety of physical and digital formats through ShopYourWay.com. Sears Holdings is the leading home appliance retailer as well as a leader in tools, lawn and garden, fitness equipment and automotive repair and maintenance.

Job Description

Hiring Bonus Ranging From $500-$2500 Depending On Qualifications

Join the Sears Home Services team as an In-Home Appliance Service Technician!

Are you looking for a role that offers you an opportunity to be a part of a dynamic, innovative organization? Then, we have the opportunity for you at Sears. Join a long-standing Fortune 500 organization, which has been recognized with awards and recognitions such as (to name a few):

• Sears Holdings has been selected as a Silver winner by the online trade publication Retail Touchpoints for its 2014 Channel Innovation Awards.
• Sears Holdings has been named one of this year's 25 "Best Places to Work for Recent Grads".
• Sears Holdings is ranked in the top 100 in the 2013 Best Adoption-Friendly Workplaces by The Dave Thomas Foundation for Adoption.
• Diversity MBA Magazine names two Sears Holdings leaders to its Top 100 Under 50 Diverse Executive & Emerging Leaders 2013 list.
• For the seventh consecutive year, Sears Holdings has been recognized by G.I. Jobs on its Top 100 Military Friendly Employers list. For 2013, the company is ranked at #14.

We are seeking an experienced In-Home Service Technician with a great attitude and the ability to help customers with their in-home repairs. This is an exciting opportunity to join the Sears family!

In-Home Appliance Service Technician - Repair Technician - Appliance Maintenance

Benefits

At Sears, we provide competitive pay and ongoing training in a collaborative, supportive, and team-oriented setting. In the repair technician role, you will enjoy working independently as a representative of a leading retailer and in-home service provider.

For the In-Home Service Technician, we provide the following:

• Service van
• Specialized tools
• Uniforms
• Laptop computer
• Smartphone
• Home dispatched (most locations)
• Industry training
• Various incentive plans
• Career opportunities

Qualifications

As a Home Appliance Repair Technician, you will have the opportunity to repair Washers and Dryers, Gas and Electric Stoves, Microwave Ovens, Dishwashers, Trash Compactors, Garbage Disposers and other home appliances in the customers' homes.

Appliance maintenance responsibilities include:

• Providing timely and quality repairs of customers' products
• Maintaining high-quality customer service and care
• Promoting and selling additional products and services
• Meeting key performance metrics and/or productivity goals
• Providing knowledgeable and courteous repair service
• Looking for ways to improve business performance and enhance the customer experience
• Communicating benefits of the Value Added Services Process to the customer
• Maintaining truck stock inventory within the prescribed company guidelines and standards
• Following the truck maintenance schedule and keeping a clean, organized truck

In-Home Appliance Service Technician - Repair Technician - Appliance Maintenance

Additional Information

As an In-Home Service Technician, you must be highly organized and possess excellent communication skills. We are seeking a dedicated team player who is able to ensure fast, flexible, and expert service to every customer via excellent time management skills.

Requirements of the Service Technician role include:

• High school diploma or general education degree (GED)
• At least 1 - 2 years of appliance maintenance or repair technician experience, preferred
• Working mechanical knowledge, including the use of tools and test equipment
• Ability to perform accurate repair of customer product
• Must complete all technician training elements within required timeframes
• Ability to follow directions and specific process steps to ensure quality workmanship
• Flexibility to work variable and flexible hours, including overtime
• Ability to use a computer for parts inquiries and ordering
• Must possess and maintain a valid state driver's license
• Must pass pre-employment drug screen and criminal background check