Residential Laundry Appliance Repair Technician

Sears; Gurnee (IL); On-site; USD 43,000 - 65,000; Full time

Benefits offered by this job

Service van

Specialized tools

Uniforms

Laptop computer

Smartphone

Home dispatched (most locations)

Industry training

Incentive plans

Career opportunities

Job summary

Sears Home Services is seeking an experienced In-Home Appliance Service Technician to repair washers, dryers, stoves, microwaves, dishwashers, and other home appliances in customers' homes. You will be responsible for timely repairs and delivering excellent customer service.

The role requires hands-on mechanical skills, the ability to work independently, and a commitment to meeting performance targets. A service van, tools, and training are provided.

Qualifications

• 1–2 years appliance maintenance or repair experience preferred.
• Mechanical knowledge including use of tools and test equipment.
• Able to perform accurate repairs on customer products.
• Complete all technician training elements within required timeframes.
• Follow directions and specific steps to ensure quality workmanship.
• Flexible hours including overtime.
• Able to use a computer for parts inquiries and ordering.
• Pass pre-employment drug screen and criminal background check.

Responsibilities

• Provide timely and quality repairs of customers' products.
• Maintain high-quality customer service and care.
• Promote and sell additional products and services.
• Meet key performance metrics and productivity goals.
• Provide knowledgeable and courteous repair service.
• Identify opportunities to improve business performance and customer experience.
• Explain benefits of Value Added Services to customers.
• Maintain truck stock inventory per company guidelines.
• Keep truck clean and organized and follow maintenance schedule.

Skills

Customer service

Time management

Communication

Team player

Tools

Basic hand tools

Test equipment

Job description

Residential Laundry Appliance Repair Technician

• Full-time

Sears Holdings Corporation (NASDAQ: SHLD) is a leading integrated retailer with almost 2,500 full-line and specialty retail stores in the United States and Canada and the home of Shop Your Way, a social shopping experience where members have the ability to earn points and receive benefits across a wide variety of physical and digital formats through ShopYourWay.com. Sears Holdings is the leading home appliance retailer as well as a leader in tools, lawn and garden, fitness equipment and automotive repair and maintenance.

No On Call Work! No Sundays! Join Us Today!

Join the Sears Home Services team as an In-Home Appliance Service Technician!

Are you looking for a role that offers you an opportunity to be a part of a dynamic, innovative organization?

Then, we have the opportunity for you at Sears. Join a long-standing Fortune 500 organization, which has been recognized with awards and recognitions such as (to name a few):

• Sears Holdings has been selected as a Silver winner by the online trade publication Retail Touchpoints for its 2014 Channel Innovation Awards.
• Sears Holdings has been named one of this year’s 25 “Best Places to Work for Recent Grads.”
• Sears Holdings is ranked in the top 100 in the 2013 Best Adoption-Friendly Workplaces by The Dave Thomas Foundation for Adoption.
• Diversity MBA Magazine names two Sears Holdings leaders to its Top 100 Under 50 Diverse Executive & Emerging Leaders 2013 list.
• For the seventh consecutive year, Sears Holdings has been recognized by G.I. Jobs on its Top 100 Military Friendly Employers list. For 2013, the company is ranked at #14.

We are seeking an experienced In-Home Service Technician with a great attitude and the ability to help customers with their in-home repairs. This is an exciting opportunity to join the Sears family!

In-Home Appliance Service Technician – Repair Technician – Appliance Maintenance

Benefits

• Service van
• Specialized tools
• Uniforms
• Laptop computer
• Smartphone
• Home dispatched (most locations)
• Industry training
• Various incentive plans
• Career opportunities

Job Responsibilities

As a repair technician, you will be responsible for the repair of products in customers’ homes. Products you will repair include the following home appliances: Washers & Dryers, Gas & Electric Stoves, Microwave Ovens, Dishwashers, Trash Compactors, Garbage Disposers, and other home appliances.

Appliance maintenance responsibilities include:

• Providing timely and quality repairs of customers’ products
• Maintaining high-quality customer service and care
• Promoting and selling additional products and services
• Meeting key performance metrics and/or productivity goals
• Providing knowledgeable and courteous repair service
• Looking for ways to improve business performance and enhance the customer experience
• Communicating benefits of the Value Added Services Process to the customer
• Maintaining truck stock inventory within the prescribed company guidelines and standards
• Following the truck maintenance schedule and keeping a clean, organized truck

Job Requirements

As an In-Home Service Technician, you must be highly organized and possess excellent communication skills. We are seeking a dedicated team player who is able to ensure fast, flexible, and expert service to every customer via excellent time management skills.

Requirements of the Service Technician role include:

• At least 1 – 2 years of appliance maintenance or repair technician experience, preferred
• Working mechanical knowledge, including the use of tools and test equipment
• Ability to perform accurate repair of customer product
• Must complete all technician training elements within required timeframes
• Ability to follow directions and specific process steps to ensure quality workmanship
• Flexibility to work variable and flexible hours, including overtime
• Ability to use a computer for parts inquiries and ordering
• Must pass pre-employment drug screen and criminal background check

All your information will be kept confidential according to EEO guidelines.