Service Technician – American Trailer Sales

Novae Llc; Boise (ID); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

EAP (Employee Assistance Program)

401(k) with company match

PTO from day one

Disability insurance

Life insurance

Paid holidays

Training and development

Job summary

American Trailer Sales is seeking a Service Technician in Boise, ID. You will perform routine maintenance, diagnostics, inspections, and repairs on a variety of trailers, identifying mechanical and electrical issues and ensuring quality and safety standards are met.

You will troubleshoot, repair, and service brakes, tires, suspension, lighting, wiring, and related trailer systems, while communicating findings and estimates to customers and keeping accurate service records.

Qualifications

• High school diploma, GED, or equivalent experience required.
• Mechanical repair experience required; trailer service and repair experience preferred.
• Strong mechanical aptitude and troubleshooting skills.
• Experience using hand tools, power tools, and shop equipment.
• Welding and fabrication experience is preferred.
• Valid driver's license with an acceptable driving record.
• Strong attention to detail and commitment to quality workmanship.
• Excellent communication and customer service skills.

Responsibilities

• Troubleshoot and diagnose trailer repair needs based on customer concerns and inspections.
• Provide repair recommendations and assist with preparing estimates.
• Perform preventative maintenance and routine service on brakes, tires, bearings, suspension, lighting, wiring, couplers, jacks, and related trailer systems.
• Install accessories, upgrades, and modifications on new and used trailers.
• Ensure all repairs meet manufacturer specifications and applicable safety standards.
• Communicate repair status and recommendations to customers in a professional manner.
• Complete work orders accurately and maintain service records.
• Test trailers and repairs as needed to verify proper operation and quality of workmanship.
• Follow all company safety policies and OSHA, EPA, and DOT regulations.
• Receive, unload, and organize trailer and parts deliveries.
• Assemble, inspect, test, and prepare new trailer inventory for sale.
• Maintain a clean, safe, and organized work area.
• Assist other technicians and departments as needed.
• Perform additional duties as assigned.

Skills

Mechanical repair

Troubleshooting

Customer service

Communication

Teamwork

Self-motivation

Attention to detail

Education

High school diploma or GED

Tools

Hand tools

Power tools

Shop equipment

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full-time Regular Boise, ID, US

Location: Boise, Idaho
FLSA Classification: Non-Exempt (Hourly)
Reports To: Service Manager

Join the American Trailer Sales Team

At American Trailer Sales, we believe in delivering exceptional customer service while providing quality trailers, parts, and service solutions to our customers throughout the Boise area and beyond. Our team takes pride in helping customers keep their trailers safe, reliable, and road-ready.

We are looking for a motivated Service Technician with strong mechanical skills and a customer-focused attitude to join our growing team. If you enjoy troubleshooting, repairing equipment, working with your hands, and helping customers, we'd love to hear from you.

We value our employees and offer a competitive benefits package, including:

• Medical, dental, and vision insurance options
• Employee Assistance Program (EAP)
• 401(k) retirement plan with company match
• Paid Time Off (PTO) beginning on day one
• Company-paid short-term and long-term disability insurance
• Company-paid life insurance
• Paid holidays
• Opportunities for training and professional development

Job Summary

The Service Technician performs routine maintenance, inspections, diagnostics, and repairs on a variety of trailers. This role is responsible for identifying mechanical and electrical issues, completing repairs accurately and efficiently, and ensuring all work meets safety and quality standards.

Essential Functions

• Troubleshoot and diagnose trailer repair needs based on customer concerns and inspections.
• Provide repair recommendations and assist with preparing estimates.
• Perform preventative maintenance and routine service on brakes, tires, bearings, suspension, lighting, wiring, couplers, jacks, and related trailer systems.
• Install accessories, upgrades, and modifications on new and used trailers.
• Ensure all repairs meet manufacturer specifications and applicable safety standards.
• Communicate repair status and recommendations to customers in a professional manner.
• Complete work orders accurately and maintain service records.
• Test trailers and repairs as needed to verify proper operation and quality of workmanship.
• Follow all company safety policies and OSHA, EPA, and DOT regulations.
• Receive, unload, and organize trailer and parts deliveries.
• Assemble, inspect, test, and prepare new trailer inventory for sale.
• Maintain a clean, safe, and organized work area.
• Assist other technicians and departments as needed.
• Perform additional duties as assigned.

Working Conditions

• Ability to work flexible schedules, including occasional weekends and overtime as business needs require.
• Regular work performed outdoors in varying weather conditions.
• Frequent bending, lifting, kneeling, standing, and working around trailers and equipment.
• Ability to safely lift and move equipment, parts, and materials.
• Use of personal protective equipment (PPE) as required.

Qualifications & Requirements

• High school diploma, GED, or equivalent experience required.
• Mechanical repair experience required; trailer service and repair experience preferred.
• Strong mechanical aptitude and troubleshooting skills.
• Experience using hand tools, power tools, and shop equipment.
• Welding and fabrication experience is preferred.
• Ability to read and understand repair instructions, service documentation, and technical information.
• Valid driver's license with an acceptable driving record.
• Strong attention to detail and commitment to quality workmanship.
• Ability to work independently and as part of a team.
• Excellent communication and customer service skills.
• Self-motivated with a strong work ethic and positive attitude.

Why American Trailer Sales?

At American Trailer Sales, we understand that our people are the key to our success. We provide a supportive work environment, opportunities to learn and grow, and the chance to be part of a team that values quality, integrity, and customer satisfaction.

American Trailer Sales is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, state, or local law.