Service Advisor

Trek Bikes; Columbus (OH); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Flexible and fun company culture

Competitive health care

PPO & HDHP medical plan options

Dental insurance

Vision insurance

Flexible Spending Accounts (FSA)

Free life insurance & optional term

Competitive vacation package

401(k) with match and ESOP

12 weeks maternity leave with 100% pay

Paid company holidays

Tuition Reimbursement up to $15,000

Employee discounts on all product

Deep partner retail discounts

Job summary

Trek Bikes in Columbus, OH is seeking a Service Advisor to troubleshoot bike repairs, install accessories, and greet customers with a warm, helpful approach. You’ll work on-site, learn about new bike models, and build lasting relationships with riders who trust your expertise.

We value hospitality, clear communication, and a proactive attitude to keep bikes in peak condition while collaborating with the Service Manager.

Qualifications

• Excellent customer service and hospitality skills.
• Strong communication and active listening.
• Willingness to learn bike servicing methods and technologies.

Responsibilities

• Assist customers, assess issues, and recommend repairs on-site.
• Build relationships with customers to keep gear running smoothly.
• Support Service Manager and represent the service department during absences.

Skills

Customer service

Hospitality

Communication

Problem solving

Leadership

Willingness to learn

Job description

Service Advisor page is loaded## Service Advisorlocations: Columbus, Ohiotime type: Full timeposted on: Posted Yesterdayjob requisition id: Trek115725## Job LocationTrek Store Dublin**Summary**## Job DescriptionAs a Trek Service Technician/Advisor, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You'll troubleshoot repairs and service all kinds of bikes on the spot and install the awesome accessories customers select for their new bike! You'll also be the first to have your hands on brand new models before they hit the sales floor. Most importantly, you'll build relationships with people who trust you to keep their gear running flawlessly. This role closely supports the Service Manager. When the Service Manager is not available, you are the face of the department to customers.We're looking for a teammate with stellar customer service chops and a willingness to learn. Because you'll constantly be speaking with customers to evaluate issues and recommend repairs, we value fantastic hospitality skills above prior shop experience. This role requires elevated skills in communication, leadership and problem solving.**What you'll bring to the team*** Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task* Fantastic hospitality - a warm, approachable manner, great listening skills, and a drive to help in any way you can - even on the toughest, busiest days* Top-notch communication skills* Impressive attention to detail and a love for tinkering 'til you figure it out* Eagerness to learn the ins and outs of servicing bicycles* A desire to continually learn proper service methods and new technologies**Trek Benefits**- Flexible and fun company culture- Competitive health care- PPO & HDHP medical plan options, Dental insurance, Vision insurance- Flexible Spending Accounts (FSA)- Free life insurance & optional term life insurance- Competitive vacation package- 401(k) with match and Employee Stock Ownership Plans (ESOP)- 12 weeks of maternity leave with 100% pay- Paid company holidays- Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)- Employee discounts on all product- Deep partner retail discountsWe are an Equal Employment Opportunity (\"EEO\") Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.We are an E-Verify employer.For more information, please click on the following links:E-Verify Participation Poster:E-Verify Right to Work Poster: |Trek is a place where you're valued for being you. If you're really into bikes, that's great. If you're not (yet), that's great too. Because there's a lot more to Trek than bikes. Every person has a unique history and life experience to bring to the table. We respect that. It's what makes us who we are.Trek was named toLearn more of why Trek is one of the top