Service Tech / Advisor

Trek Bicycle Corporation; Fort Collins (CO); On-site; USD 20,664 - 31,684; Full time

Benefits offered by this job

Flexible and fun company culture

Competitive health care options

Paid company holidays

Tuition Reimbursement up to $15,000

Employee discounts on all products

Job summary

Trek Bicycle Corporation in Fort Collins is looking for a Service Tech / Advisor. This role involves troubleshooting bike repairs, ensuring customers enjoy their riding experience. Candidates should have strong customer service skills and a willingness to learn about servicing bicycles. The position offers an hourly pay range of $15.00 - $23.00 and a variety of benefits.

Join us in a flexible and fun company culture, with opportunities to grow and thrive in your career.

Qualifications

• Self-motivation and a positive, team-focused mentality.
• Fantastic hospitality skills and a warm, approachable manner.
• Top-notch communication abilities.
• Impressive attention to detail and eagerness to learn.

Responsibilities

• Troubleshoot repairs and service bicycles on the spot.
• Build relationships with customers to ensure their bikes run flawlessly.
• Support the Service Manager and be the face of the department when needed.

Skills

Customer service

Communication skills

Attention to detail

Problem solving

Teamwork

Job description

## Service Tech / AdvisorApplylocations: Fort Collins, Coloradotime type: Full timeposted on: Posted Todayjob requisition id: Trek115108## A bit about usTrek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!## Job LocationTrek Store Fort Collins **Summary**## Job DescriptionAs a Trek Service Technician/Advisor, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You’ll troubleshoot repairs and service all kinds of bikes on the spot and install the awesome accessories customers select for their new bike! You’ll also be the first to have your hands on brand new models before they hit the sales floor. Most importantly, you’ll build relationships with people who trust you to keep their gear running flawlessly. This role closely supports the Service Manager. When the Service Manager is not available, you are the face of the department to customers.We’re looking for a teammate with stellar customer service chops and a willingness to learn. Because you’ll constantly be speaking with customers to evaluate issues and recommend repairs, we value fantastic hospitality skills above prior shop experience. This role requires elevated skills in communication, leadership and problem solving.**What you’ll bring to the team*** Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task* Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days* Top-notch communication skills* Impressive attention to detail and a love for tinkering ‘til you figure it out* Eagerness to learn the ins and outs of servicing bicycles* A desire to continually learn proper service methods and new technologies**Compensation Range**Hourly Rate $15.00 - $23.00**Trek Benefits**• Flexible and fun company culture • Competitive health care • PPO & HDHP medical plan options, Dental insurance, Vision insurance • Flexible Spending Accounts (FSA) • Free life insurance & optional term life insurance • Competitive vacation package • 401(k) with match and Employee Stock Ownership Plans (ESOP) • 12 weeks of maternity leave with 100% pay • Paid company holidays • Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs) • Employee discounts on all product • Deep partner retail discountsWe are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.We are an E-Verify employer.For more information, please click on the following links: E-Verify Participation Poster: English / Spanish E-Verify Right to Work Poster: English | Spanish### About UsTrek is a place where you’re valued for being you. If you’re really into bikes, that’s great. If you’re not (yet), that’s great too. Because there’s a lot more to Trek than bikes. Every person has a unique history and life experience to bring to the table. We respect that. It’s what makes us who we are. Trek was named to Fortune Magazine's list of Top 100 Best Companies to Work For. Learn more of why Trek is one of the top 100 Greatest Place to Work.