Service Technician 2

Big Tex Trailer Manufacturing Llc; Matthews (NC); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Sign-on/Retention Bonus

Job summary

Big Tex Trailer World in Matthews, NC is seeking a Service Technician 2 to keep service areas safe and productive while handling repairs, installations, and parts sales.

You will inspect bearings, lights, wiring, brakes, and perform multi-point checks; quote work orders, maintain inventory, weld trailers, and assist customers with hookups and service needs. Valid driver's license required; high school diploma or GED preferred; 2-3 years of related experience encouraged.

Qualifications

• High School Diploma or GED.
• Valid Driver's License.
• 2-3 years of related work experience preferred.

Responsibilities

• Perform service, repair, and accessory installation on trailers, truck beds, tow vehicles and snowplows.
• Sell parts and service; write and read work orders; estimate costs.
• Maintain service schedule; inspect bearings, lights, wiring, and brake assemblies.
• Assemble trailers and perform welding to repair or install parts.
• Maintain parts inventory and assist in purchasing; assist customers with hookups.

Skills

Welding (MIG & oxy-acetylene)

Customer service

Reading work orders/diagrams

Education

High School Diploma or GED

Job description

This is a job working for Big Tex Trailer WorldCompetitive Hourly Pay$3,500 Sign-on/Retention Bonus Available!SUMMARYThe Service Technician 2 is responsible for the organization and safety of the service areas of the facility. Sells parts and performs advanced service repairs / fabrication work. Engages with customers to sell, discuss, and explain repairs, installations, and solutions. Ensures that a proper supply of regularly needed shop supplies is maintained through communication with management.ESSENTIAL DUTIES AND RESPONSIBILITIESPerform service, repair, and accessory installation on new and used trailers, truck beds, trailer tow vehicles and snowplows.Partner with supervisor to maintain Service Schedule.Examine, test, adjust, and repair bearings, lights, wiring, and brake assemblies of trailers and tow vehicles.Replace and repair worn and defective parts. Lay out drills, screws, rivets, and welds to repair, replace and/or install parts / accessories on trailers, truck beds, tow vehicles, snowplows, accessories and Installs wood or metal flooring.Perform multi-point inspections to assess customer service and parts needs.Confer in person and by phone with customers, write and read work orders. List parts needed, estimate costs, and plan work procedures, using parts lists, technical manuals, diagrams and must have the ability to quote service work.Sell parts and service.Help customers hook up a trailer. Perform visual safety inspection (lights, safety chain, decking, etc.)Perform warranty service and completes required documentation.Complete service paperwork or computer system entry completely and timely.Maintain service parts log and submit to management as required.Assist in the maintenance of parts inventory for store including purchasing of parts and supplies, receiving PO’s, and Cycle Counts.Assemble trailers.Park and move Trailers.Other duties, as assignedQUALIFICATIONSHigh School Diploma or equivalent (GED)Proven ability to weld (MIG and oxy-acetylene)Valid Driver’s LicenseAssociates Degree, Trade School Diploma preferred2-3 years applicable work experience preferredMust be available to work Monday – Saturday and overtime as needed