Service Technician 2

Big Tex Trailer Manufacturing Llc; Leominster (MA); On-site; USD 30,000 - 41,000; Full time

Job summary

Big Tex Trailer World in Leominster, MA seeks a Service Technician 2 to organize and secure the service areas, perform advanced repairs and fabrication on trailers, and engage with customers to explain repairs and installations.

The role includes welding, installing accessories, inspecting safety, quoting service work, and assisting inventory and paperwork. Monday–Saturday with overtime; GED or higher recommended; associates preferred.

Qualifications

• High School Diploma or GED required.
• Associates degree or trade school diploma preferred.
• Experience with welding and fabrication a plus.

Responsibilities

• Perform service, repair, and accessory installation on trailers and related equipment.
• Inspect and repair bearings, lights, wiring, and brake assemblies.
• Sell parts and services; quote service work and plan procedures.
• Maintain parts inventory and drive safety and quality in service areas.
• Complete paperwork and communicate with customers and management.

Skills

Customer engagement

Parts sales

Reading & interpreting work orders

Welding (MIG & oxy-acetylene)

Education

High School Diploma or GED

Associates Degree or Trade School Diploma preferred

Tools

Welding equipment

Job description

This is a job working for Big Tex Trailer WorldCompetitive Hourly Pay$3,500 Sign-on/Retention Bonus Available!SUMMARYThe Service Technician 2 is responsible for the organization and safety of the service areas of the facility. Sells parts and performs advanced service repairs / fabrication work. Engages with customers to sell, discuss, and explain repairs, installations, and solutions. Ensures that a proper supply of regularly needed shop supplies is maintained through communication with management.ESSENTIAL DUTIES AND RESPONSIBILITIESPerform service, repair, and accessory installation on new and used trailers, truck beds, trailer tow vehicles and snowplows.Partner with supervisor to maintain Service Schedule.Examine, test, adjust, and repair bearings, lights, wiring, and brake assemblies of trailers and tow vehicles.Replace and repair worn and defective parts. Lay out drills, screws, rivets, and welds to repair, replace and/or install parts / accessories on trailers, truck beds, tow vehicles, snowplows, accessories and Installs wood or metal flooring.Perform multi-point inspections to assess customer service and parts needs.Confer in person and by phone with customers, write and read work orders. List parts needed, estimate costs, and plan work procedures, using parts lists, technical manuals, diagrams and must have the ability to quote service work.Sell parts and service.Help customers hook up a trailer. Perform visual safety inspection (lights, safety chain, decking, etc.)Perform warranty service and completes required documentation.Complete service paperwork or computer system entry completely and timely.Maintain service parts log and submit to management as required.Assist in the maintenance of parts inventory for store including purchasing of parts and supplies, receiving PO’s, and Cycle Counts.Assemble trailers.Park and move Trailers.Other duties, as assignedQUALIFICATIONSHigh School Diploma or equivalent (GED)Proven ability to weld (MIG and oxy-acetylene)Valid Driver’s LicenseAssociates Degree, Trade School Diploma preferred2-3 years applicable work experience preferredMust be available to work Monday – Saturday and overtime as needed