Service Technician 1

Tucows Inc.; Colorado; Remote; USD 51,000 - 65,000; Full time

Job summary

An established industry player is seeking a motivated Service Technician to join their team. This role involves performing installations and maintenance of the fiber network while ensuring excellent customer service. You will be the face of the company in the community, engaging directly with customers to provide timely and efficient service. The position is remote-first, allowing you to work from various locations while contributing to a vital service that connects communities. If you are passionate about technology and customer satisfaction, this opportunity could be your next step in a fulfilling career.

Qualifications

• 0-2 years of experience in telecommunications preferred.
• Active valid driver's license required.

Responsibilities

• Perform general installation of fiber network and customer engagement.
• Troubleshoot connectivity issues and complete network repairs.

Skills

Fiber Splicing

Cable Routing

Power tools

Troubleshooting

Customer Engagement

Safety Compliance

Education

High School Diploma

Tools

ServiceMax

Bob

Deputy

Job description

Ting Internet is a leading fiber Internet provider in the United States, delivering future-proof internet in over a dozen Ting Towns across the country.

As part of Tucows (NASDAQ:TCX, TSX:TC), Ting is backed by outstanding resources and talent. We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us. It’s also why the majority of our roles are remote-first, meaning you can work from anywhere you can connect to the internet!

The work we do genuinely changes lives. If this sounds exciting, we’d love to hear from you!

About the opportunity

The Service Technician 1 regularly performs service activation and installs of the Ting fiber network to include construction elements such as conduit, fiber, split enclosures, cabinets and utility locating. Service Techs are at the forefront of Ting’s connection with the community and perform their responsibilities with safety and customer experience top of mind. This role is based out of Centennial, CO.

Job Duties

• Performing general installation of fiber network, including connecting, disconnecting, testing, repairing and maintaining the fiber network.
• Directly engaging with customers at install locations to ensure timely, efficient and optimal activation/connectivity.
• Completing installs with knowledge of different installation tactics, including optimal utility placements related to wall fishing.
• Ability to perform fiber drops on site from handhole to house with supervision.
• Understand the mainline and drop-blowing process and assist teams with supervision.
• Understand basic concepts of the data center and its components.
• Ability to perform basic troubleshooting to identify connectivity issues from home to handhole.
• Build a splice dome and express dome installation with supervision.
• Understand conduit continuity and light level testing to perform installs, with the ability to identify connectivity issues.
• Complete general repair of the network including troubleshooting at the NID/home/handhold.
• Basic understanding of Utility locates.
• All other duties as assigned.

Knowledge, Skills and Abilities

• Fiber Splicing- 1 splice at the house, tying plant to outlet + drop splicing
• Cable Routing
• Power tools
• Ability to participate in on-call rotation
• Ability to work in confined spaces.
• Ability to do aerial work on a ladder or bucket truck up to 35’.
• Ability to lift up to 75 pounds while practicing safe lifting techniques.
• Ability to work indoors and outdoors in all types of weather conditions, with provided weather protection materials.
• Proficient with all platforms and applications (ServiceMax, Bob, Deputy, etc)
• Compliance with all safety related training/practices, including but not limited to ladder safety, weather, safe driving principles, etc.

Qualifications Required

• 0-2 years of experience, preferably in telecommunications industry
• Active valid drivers license and clean drivers abstract

The base salary range for this position is $51,500 - $64,400. Range shown in $USD for US residents. Other countries will differ. Range may vary on a number of factors including, but not limited to: location, experience and qualifications. Tucows believes in a total rewards offering that includes fair compensation and generous benefits.

As a safety sensitive position, Tucows reserves the right to administer pre-employment drug testing for illegal drug use for those successful candidates presented with an offer of employment for consideration.

Tucows and its subsidiaries participate in the E-verify program for all US employees.

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This role requires you to be in Centennial, CO, and the surrounding areas. Knowing this, are you okay to proceed with your application? * Select...

Tell us about a time when you went above and beyond to prioritize and focus on customer needs. How did you ensure customer satisfaction? *

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