Service Technician

Cencora; Washington (District of Columbia); On-site; USD 45,000 - 65,000; Full time

Job summary

Cencora is seeking a dedicated MWS Service Technician to enhance customer satisfaction through effective maintenance and support of Micro Weigh Systems. This role involves technical skills in electrical work and customer service, ensuring optimal product use and compliance. Join us to make a difference in health and wellness.

Benefits

Medical benefits

Dental benefits

Vision benefits

Professional development

Qualifications

• Knowledge of electrical wiring, plumbing, welding, and fabrication required.
• Proficiency with power tools and volt meters.
• Valid Driver's License; acceptable driving record required.

Responsibilities

• Perform preventative maintenance and onsite service of Micro Weigh Systems.
• Troubleshoot and resolve problems for customers.
• Train customer staff on equipment operation and FDA guidelines.

Skills

Customer Service

Electrical Wiring

Plumbing

Welding

Fabrication

Basic Computer Skills

Education

High School diploma or equivalent

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

The MWS Service Technician is responsible for providing a high level of customer satisfaction through site selection, ongoing preventative maintenance, customer service, user training of the Micro Weigh System, and related technologies. The Service representative also supports sales, influences product use, and educates customers to maximize value and MWS revenue.

1. Build trust and influence with customers, maintaining relationships with integrity and dedication.
2. Perform preventative maintenance, onsite and remote service and support of Micro Weigh Systems and other technologies.
3. Optimize customer benefits from our systems and solutions.
4. Troubleshoot and resolve problems.
5. Install parts, perform electrical work, plumbing, welding, and fabrication.
6. Transport and deliver equipment to customer sites.
7. Maintain, modify, and accurately adjust dosages for feed additives and diets via the Micro Weigh System software based on specifications.
8. Conduct operational tests following protocols and checklists.
9. Maintain and update FDA files for customers and train them on compliance.
10. Train customer staff on equipment operation, inventory control, and FDA guidelines.
11. Educate customer management on new products and programs to support sales growth.
12. Perform other related duties as assigned.

Skills, Knowledge, and Ability Requirements:

1. High School diploma or equivalent preferred.
2. Knowledge of electrical wiring, plumbing, welding, and fabrication required.
3. Experience with feed yard operations is helpful.
4. Proficiency with power tools, volt meters, and reading electrical diagrams.
5. Basic computer skills, including Microsoft Office and software usage.
6. Ability to read and understand English.
7. Excellent customer service skills and a sense of urgency.
8. Valid Driver's License; acceptable driving record required.
9. CDL preferred or ability to obtain one.
10. Availability for emergency calls, holiday and weekend coverage, and overnight travel.
11. Ability to lift 100 lbs.

Additional Competencies:

1. Speak Effectively: Communicate clearly in individual or group settings, using appropriate nonverbal cues and selecting the best communication method.
2. Customer Service: Be responsive to customer needs, establish effective relationships, and take appropriate actions to meet expectations.
3. Know the Organization: Understand company objectives, structure, and build internal networks.
4. Know the Customer and Market: Stay informed about customer needs, competitors, and market shifts.
5. Build Quality Service: Deliver service based on customer needs, resolve problems efficiently, and ensure high standards.
6. Know the Product: Demonstrate product knowledge, explain and sell products, and promote proper use and compliance.
7. Maintain Technological Expertise: Keep updated on industry technology and apply it effectively.
8. Mathematics: Use appropriate mathematical techniques to solve practical problems and interpret data.
9. Reasoning: Use logic to analyze situations, draw conclusions, and solve problems.
10. Interpersonal Skills: Communicate honestly and respectfully, adapting to others' communication preferences.

What Cencora Offers

We provide competitive compensation, benefits, and resources that foster an inclusive culture and support your purpose-driven work. Our benefits include medical, dental, vision, wellness programs, family support, professional development, and more. For details, visit https://www.virtualfairhub.com/cencora.

Additional Information

Salary Range*: This reflects a national average; actual ranges vary by location. In states like Colorado, California, Washington, New York, Hawaii, Vermont, Minnesota, Massachusetts, Illinois, salaries may be up to 10% lower or 12% higher than the stated range.

Equal Employment Opportunity: Cencora is committed to equal opportunity employment and prohibits discrimination. We provide reasonable accommodations for individuals with disabilities during the employment process. For accommodations, contact 888.692.2272 or [e-mail].