Service Technician

Imperial Brady; Wallingford (CT); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) Retirement

Paid time off

Educational reimbursement

Job summary

Imperial Brady is seeking a skilled Service Technician to join our team in Wallingford, CT. The role covers installing, maintaining, and repairing equipment while delivering excellent customer service.

Candidates should have technical certification or an associate degree and be able to work independently or with a team. Typical duties include troubleshooting, performing routine maintenance, diagnosing issues, and keeping detailed service records.

Qualifications

• Technical certification or associate degree as a prerequisite.
• Proven experience as a service technician or in a similar role.
• Strong mechanical, electrical, or IT skills depending on industry.
• Ability to read technical manuals, blueprints, or schematics.
• Excellent problem solving, communication, and attention to detail.

Responsibilities

• Install, troubleshoot, and repair equipment or systems per standards.
• Perform routine maintenance and inspections for optimal performance.
• Assemble, test, and transport machines and materials as needed.
• Diagnose issues and determine effective solutions.
• Maintain records of service calls, repairs, and parts used.
• Communicate with customers to explain issues and solutions.

Skills

Mechanical skills

Electrical skills

IT skills

Blueprint reading

Problem solving

Education

Technical certification or associate degree

Job description

Position Overview

We are looking for a skilled and customer-focused Service Technician to join our growing team. The ideal candidate will oversee installing, maintaining, and repairing equipment or systems while delivering excellent customer service. This role requires technical ability, critical thinking skills and the ability to work independently or as part of a team.

Job Description

Description & Requirements

Position Overview

We are looking for a skilled and customer-focused Service Technician to join our growing team. The ideal candidate will oversee installing, maintaining, and repairing equipment or systems while delivering excellent customer service. This role requires technical ability, critical thinking skills and the ability to work independently or as part of a team.

Responsibilities Include

• Install, troubleshooting, and repair equipment or systems according to company and warranty standards .
• Perform routine maintenance and inspections to ensure the best performance .
• Assemble, test, and transport machines and materials as needed.
• Diagnose technical issues and find proper solutions.
• Maintain correct records of service calls, repairs and parts used.
• Communicate effectively with customers to explain issues and solutions .
• Provide feedback to improve services processes and customer satisfaction.
• Ensure compliance with safety regulations and company policies .
• Follow safety procedures, complete HR/OSHA training, and support a clean and organized workspace.
• Promote a positive attitude and work habits; promote a safer work environment and safer work habits; work with other team members in a positive and initiative-taking manner.
• Added duties or special projects as assigned.

The Ideal Candidate Will Have

• Technical certification or associate degree
• Proven experience as a service technician or in a similar role
• Strong mechanical, electrical, or IT skills (depending on industry)
• Ability to read technical manuals, blueprints, or schematics.
• Excellent problems solving skills, communication skills and a ttention to detail.
• Ability to lift/move up to 50lbs (often up to 100lbs with assistance)
• Ability to walk, climb, kneel, stoop, and balance throughout shift.
• Ability to work in a demanding environment and meet deadlines.
• Ability to work overtime (as needed)
• Equipment certification (or ability to obtain upon hire)
• Valid driver’s license and safe driving record.

Compensation & Benefits

The pay range for this role is $25.00-$28.00/hour. This range represents what the company reasonably expects to pay an associate for this role based on current market data, internal equity, and other business factors. The actual compensation offered may vary depending on factors such as relevant experience, qualifications, geographic location, and other considerations. In addition to base pay, BradyPLUS offers a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.

About Imperial Brady

Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. Built on strong customer relationships and deep industry knowledge, we go beyond distribution—delivering Supplies + Support through expertise, service, and a commitment to making every customer touchpoint a plus.

We offer a dynamic environment for our more than 13,000 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.

Imperial Brady is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non‑merit-based factors.

Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.

Massachusetts Applicants

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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