Service Technician

Buffalo Xerographix Inc.; Town of Brighton (NY); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a dynamic team as a Service Technician where you will provide essential technical support for copiers and office equipment. This role involves on-site troubleshooting, maintenance, and repair, ensuring customer satisfaction through effective communication and problem-solving skills. You'll work independently while managing service calls and maintaining inventory, all within a supportive environment that values your contributions. If you're passionate about technology and customer service, this position offers a fantastic opportunity to grow your career in a reputable company that prioritizes its employees' development.

Qualifications

• High school diploma required; technical school or associate's degree preferred.
• Field service experience in office equipment industry is essential.

Responsibilities

• Provide technical support services including installation and maintenance.
• Perform troubleshooting and repair of copiers, printers, and fax machines.
• Maintain accurate parts inventory and complete service reports.

Skills

Customer Service Skills

Problem Solving

Technical Troubleshooting

Independent Work

Education

High School Diploma

Technical School or Associate's Degree in Electronics

Tools

Hand Tools

Power Tools

Measuring Devices

Job description

Position:

Service Technician

Reports To: Service Manager

FLSA Status: Non-Exempt

FT/PT Status: FT

Position Overview:

BXI’s Service Technicians provide technical support services to customers which include installation, maintenance, and repair of copiers and equipment.

Essential Job Functions:

1. Establish and maintain positive customer relationships.
2. On-site troubleshooting and repair as well as preventative maintenance of copiers, printers, and fax machines.
3. Maintain accurate parts inventory.
4. Reassemble machines after making repairs or replacing parts.
5. Converse with customers to determine details of equipment problems.
6. Disassemble machines to examine parts, such as wires, gears, or bearings for wear or defects, using hand or power tools and measuring devices.
7. Align, adjust, or calibrate equipment according to specifications.
8. Perform service work as timely and efficiently as possible.
9. Perform service work in a safe manner; all WCB rules apply.
10. Ensure all “Request for Service / Service Reports” are filled out adequately with all information to perform that specific job and that these are returned to the Service Coordinator promptly upon completion of the job.
11. Take directions from the Service Manager, through whom customer liaison is channeled, including both shop work and fieldwork.
12. Communicate effectively with the Operations Manager and Service Manager for next day scheduling, issues, and concerns for proper customer service and scheduling.
13. Complete timesheets and service reports daily and apply all required information.
14. Ensure all necessary parts required to complete the service job are ready and available for work.
15. Perform other duties as assigned or requested.

Qualifications:

• High school diploma.
• Technical school or associate's degree in electronics or equivalent experience.
• Field service experience in the office equipment industry.
• Ability to work independently with little supervision.
• Ability to manage service calls that require more time than anticipated without becoming frustrated or rushing through a job.
• Superb customer service skills and the ability to diagnose and solve problems from non-technical descriptions provided by customers.
• Possess a valid driver’s license.

Knowledge/Skills/Abilities/Working Conditions:

• Knowledge of copiers, including their design, uses, repair, and maintenance.
• Ability to determine causes of operating errors and decide on appropriate actions.
• Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Ability to recognize when something is wrong or is likely to go wrong.

ADA Requirements:

• Working conditions are typically an office environment. Work requires significant local travel and may require occasional overnight and/or weekend and evening work.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Frequently:
• Use hands to handle, control, or feel objects, tools, or controls.
• Repetitive motions.
• Bend or twist the body when operating equipment or examining or moving patients.
• Able to communicate verbally.
• Moderate to occasional:
• Lifting (1-50 pounds).
• Walking, sitting, kneeling, crouching.