Service Technician

ADT; Springfield (VA); On-site; USD 30,307 - 56,481; Full time

Benefits offered by this job

Full benefits after 31 days

401(k) with employer matching

Paid vacation time

Tuition reimbursement

Career growth opportunities

Job summary

ADT, the #1 smart home security provider in the U.S., is seeking a Residential Service Technician in Virginia to troubleshoot, configure, reconstruct and program security and site automation systems at homes or small businesses.

You will work in a dynamic, collaborative environment, visiting customers at their homes or businesses, and will provide solutions while ensuring proper protection. Benefits include medical, dental, vision, and growth opportunities.

Qualifications

• Service experience required.
• Technical aptitude required.
• Strong verbal communication skills.
• Customer focused mindset and service orientation.
• Valid driver's license required.
• High School diploma or equivalent required.

Responsibilities

• Install and service fire and CO detection, networking, hosted video solutions, and access control.
• Follow wired/wireless procedures and connection protocols.
• Test signals with central monitoring to establish service.
• Provide customer service by helping customers understand protection at home.
• Work with customers and coworkers in a dynamic, collaborative environment.
• Visit customers at their homes or businesses to provide solutions.

Skills

Service experience

Technical aptitude

Strong verbal communication

Customer focused mindset

Thrive in the face of uncertainty

Valid driver's license

High School degree or equivalent

Education

High School diploma or equivalent

Job description

Company Overview ADT has been helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customers every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT

Residential Service Technician – Primary Functions and Responsibilities

The Residential Service Technician’s primary functions and responsibilities are that of troubleshooting, configuring, reconstructing and programming existing security and site automation solutions.

Key Responsibilities

• Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follow and complete required processes of wired/wireless technology and connection procedures.
• Test and validate system signals/communication with central monitoring to properly establish service.
• A customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home.
• Work in a dynamic, collaborative environment, working closely with customers and coworkers.
• This role involves providing solutions by visiting customers at their homes or businesses.

Qualifications

• Service experience
• Technical aptitude
• Strong verbal communication
• Customer focused and customer driven mindset
• Thrive in the face of uncertainty
• Valid driver's license
• High School degree or equivalent

Benefits

• Full benefits on the 1st of the month after 31 days of employment
• Casual, yet energetic and engaging work environments
• Medical, Dental, Vision, 401(k) with employer matching
• Paid vacation time (We all need to recharge)
• Tuition reimbursement, employee referral bonuses
• A culture of coaching, development and career growth opportunities

Pay and Benefits Disclosure

The pay range for this role is $22.00-$40.85 an hour and is based on experience and qualifications. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.

Legal and Compliance Information

Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.