Service Technician

ADT; Austin (TX); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Full benefits after 30 days

Casual environment

Medical benefits

Dental benefits

Vision benefits

401(k) matching

Paid vacation

Tuition reimbursement

Referral bonuses

Career growth opportunities

Job summary

ADT is seeking a Residential Service Technician to troubleshoot, configure, reconstruct and program existing security and site automation solutions. You will service fire and CO detectors, test signals, and support customers in homes or businesses, while following standard procedures and ensuring protective measures.

The role demands technical aptitude, strong communication, a customer-focused mindset, and a valid driver’s license, with full benefits and opportunities for career growth within a

Qualifications

• Experience in service roles.
• Solid technical aptitude.
• Clear verbal communication with customers.
• Customer-focused mindset and problem-solving attitude.
• Thrives when facing uncertainty and changing tasks.
• Valid driver’s license required.
• High school diploma or equivalent.

Responsibilities

• Service fire and CO detection, networking, hosted video, and access control.
• Follow and complete procedures for wired and wireless tech and connections.
• Test and validate system signals with central monitoring.
• Act as a customer service champion, helping customers fix issues and understand protection.
• Provide solutions by visiting customers at homes or businesses.

Skills

Service experience

Technical aptitude

Verbal communication

Customer focus

Adaptability

Driver's license

Education

High school diploma or equivalent

Job description

Company Overview

ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customers every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables whether at home, at work or on the go. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT

What defines success at ADT?

The Residential Service Technician’s primary functions and responsibilities are troubleshooting, configuring, reconstructing and programming existing security and site automation solutions.

Key Responsibilities

• Service fire and carbon monoxide detection, networking, hosted video solutions and access control.
• Follow and complete required processes of wired and wireless technology and connection procedures.
• Test and validate system signals and communication with central monitoring to properly establish service.
• Act as a customer service champion, demonstrating the willingness to help customers fix issues and understand protection in their home.
• Provide solutions by visiting customers at homes or businesses.

Qualifications

• Service experience.
• Technical aptitude.
• Strong verbal communication.
• Customer focused and driven mindset.
• Thrives in the face of uncertainty.
• Valid driver’s license.
• High school diploma or equivalent.

Benefits

• Full benefits on the 1st of the month after 31 days of employment.
• Casual, yet energetic and engaging work environment.
• Medical, dental, vision and 401(k) with employer matching.
• Paid vacation time.
• Tuition reimbursement and employee referral bonuses.
• Culture of coaching, development and career growth opportunities.

Application Information

Los Angeles applicants: Qualified applications with arrest or conviction records will be considered in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Philadelphia applicants: Background checks will be conducted during the employment process. Information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.

Equal Employment Opportunity

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.