Service Technician

Robert Dietrick Company; South Bend (IN); On-site; USD 32,000 - 52,000; Full time

Job summary

Robert Dietrick Company seeks an experienced Service Technician to travel to customer sites and inspect, troubleshoot, repair, and install loading dock equipment, industrial doors, and other heavy systems.

The role emphasizes strong mechanical aptitude, problem-solving, and the ability to work independently while representing RDC professionally in the field.

Qualifications

• Previous hands-on mechanical experience is required.
• Experience diagnosing, repairing, disassembling, and reassembling mechanical equipment.
• Strong understanding of how mechanical systems and components work independently and together.
• Ability to identify equipment failures, troubleshoot the cause of an issue, and determine an appropriate repair.
• Experience working in industrial, automotive, diesel, manufacturing, construction, or technical environments.

Responsibilities

• Travel to customer locations using a company-provided vehicle.
• Diagnose and troubleshoot mechanical, electrical, hydraulic, and other equipment issues.
• Inspect, repair, maintain, and service loading dock equipment, industrial doors, and related equipment.
• Disassemble equipment to diagnose issues and complete repairs.
• Reassemble, align, adjust, and test equipment for proper operation.
• Install new or refurbished equipment per specifications and drawings.
• Read blueprints, schematics, and work orders; communicate with customers professionally.

Skills

Hands-on mechanical exp

Troubleshooting

Problem solving

Independent work

Education

Trade school / Vocational training / Tech certifications / Associate degree

Tools

Hand tools

Power tools

Job description

Pay Range: $23-$38/hour

Robert Dietrick Company (RDC) is seeking an experienced, mechanically skilled Service Technician to join our Operations team! As a Service Technician, you will travel to customer locations to inspect, troubleshoot, repair, maintain, and install loading dock equipment, industrial doors, specialty lifts, and other commercial and industrial equipment. This hands-on role requires strong mechanical aptitude, problem-solving skills, and the ability to work independently while representing RDC professionally at customer sites.

This is an excellent opportunity for someone with experience in industrial maintenance, heavy equipment repair, manufacturing equipment, field service, construction, or another skilled mechanical trade who is looking to apply their technical background in a growing and specialized industry.

Previous dock and door experience is not required; however, candidates must have a solid mechanical foundation and hands-on experience diagnosing, repairing, disassembling, and reassembling equipment or machinery. If you understand how mechanical equipment works, can identify and troubleshoot problems, and are comfortable taking equipment apart and putting it back together, RDC will provide the specialized training needed to work in the dock and door industry and learn the RDC Way.

Technician Responsibilities

• Travel to customer locations using a company-provided vehicle.
• Diagnose and troubleshoot mechanical, electrical, hydraulic, and other equipment issues.
• Inspect, repair, maintain, and service loading dock equipment, industrial doors, specialty lifts, and related commercial and industrial equipment.
• Disassemble equipment to diagnose issues and complete necessary repairs.
• Reassemble, align, adjust, and test equipment to ensure proper operation.
• Install new or refurbished equipment according to specifications, plans, blueprints, and technical drawings.
• Identify the cause of equipment failures and determine the appropriate repair or replacement.
• Use hand tools, power tools, hoists, jacks, measuring devices, and other equipment safely and effectively.
• Conduct equipment testing and make adjustments to ensure proper performance.
• Perform preventive maintenance and safety inspections.
• Identify equipment that is unsafe or requires removal from service and properly red tag equipment when necessary.
• Read and interpret blueprints, schematics, work orders, and technical documentation.
• Communicate professionally with customers regarding equipment concerns, repairs, and service needs.
• Maintain an organized, clean, and professional work environment.
• Follow all company and customer safety policies and procedures.
• Maintain accurate documentation related to service, repairs, and equipment.
• Perform other related duties as assigned.

Relevant Experience May Include

• Industrial maintenance
• Heavy equipment repair
• Mechanical field service
• Construction equipment repair
• Hydraulic systems
• Skilled mechanical trades

Preferred Qualifications

• Experience troubleshooting mechanical, electrical, or hydraulic systems.
• Ability to read and understand blueprints, schematics, and technical drawings.
• Previous experience as a Service Technician, Diesel Mechanic, Industrial Maintenance Technician, Heavy Equipment Technician, or similar technical role.
• Vocational school, trade school, technical certifications, or an associate degree in a mechanical or technical field.
• Previous experience working independently in a field service environment.

Requirements

Required Qualifications

• Previous hands-on mechanical experience is required.
• Experience diagnosing, repairing, disassembling, and reassembling mechanical equipment or machinery.
• Strong understanding of how mechanical systems and components work independently and together.
• Ability to identify equipment failures, troubleshoot the cause of an issue, and determine an appropriate repair.
• Experience working with mechanical systems in a professional industrial, automotive, diesel, manufacturing, construction, or technical environment.
• Experience using hand tools, power tools, and other mechanical or diagnostic equipment.
• Ability to learn and apply new technical skills through RDC's specialized training program.
• Ability to work independently and effectively manage time while working in the field.
• Strong problem-solving and troubleshooting abilities.
• Strong attention to detail and organizational skills.
• Professional communication and customer service skills.
• Reliable and punctual with a strong work ethic.
• Valid driver's license with an acceptable driving record.
• Ability to successfully complete required background screenings.

Physical Requirements

• Prolonged periods of standing, walking, stretching, bending, stooping, pushing, and pulling.
• Ability to lift and carry up to 50 pounds.
• Must be comfortable working at heights and able to safely perform work using ladders, lifts, and other elevated work platforms.
• Manual dexterity to safely assemble, disassemble, adjust, service, and maintain equipment.
• Visual ability to inspect equipment and identify potential issues.
• Ability to work safely in a variety of customer and job-site environments.

EEO Statement

Robert Dietrick Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Compensation details: 23-38 Hourly Wage