Service Technician

Mallory Safety and Supply; Seattle (WA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with employer match

Long-Term Disability

Voluntary Life Insurance

Employee Assistance Program

Paid time off

Job summary

Mallory Safety & Supply in Seattle is seeking a Service Technician to join our service team. You will assemble and repair life-saving safety equipment, log repairs, evaluate quotes, and close orders, both in the shop and on customer sites. The position blends hands-on mechanical work with customer interactions and onsite service calls.

We value detail orientation, teamwork, and initiative. A valid driver’s license, ability to lift up to 50 pounds, and willingness to travel occasionally are

Qualifications

• Customer-service mindset and problem-solving
• Strong attention to detail in fast-paced environments
• Ability to work independently and as part of a team
• Curiosity about how equipment works and why it fails

Responsibilities

• Provide excellent customer service and resolve problems directly with customers
• Log in new repairs and evaluate quotes for repairs
• Assemble, service and repair life-saving industrial safety equipment
• Track inventory and manage parts for repairs
• Close out repair orders in our ERP system (P21)
• Drive service van to customer locations in Seattle for service calls
• Complete ongoing training, including out-of-state trainings

Skills

Customer service

Mechanical aptitude

Attention to detail

Independent worker

Teamwork

Equipment curiosity

English literacy

Tools

ERP (P21)

Microsoft Office Suite

Job description

Why Work at Mallory?For more than 40 years, Mallory has provided industrial organizations with safety expertise and supply chain efficiency, along with a broad array of safety products and solutions. At Mallory Safety & Supply, we get energized by applying thought and creativity to solve our customers’ problems. That energy has fueled our growth: we’ve quadrupled in size over the last 20 years. We are the largest independently held safety distribution company, with 38+ locations and over 600 employees.Mallory Safety & Supply has always been a family-owned, privately owned business. Our business model is customer based, and we thrive by delivering basic service brilliance! We offer a casual work environment, professional development, and promotional opportunities. Our intentional, employee-centric culture is guided by 33 core values. We’re looking for dedicated, motivated team members to grow with us.Mallory Safety & Supply is hiring a Service Technician to join our Service team in Seattle!Here we grow again! Mallory continues to grow 15–18% year over year, and as we grow, so do our teams. Our service team is critical to the success of our business, and we invest in our people with great benefits, certifications, professional development, and a great company culture. It’s how we’ve maintained 95% retention company-wide!At Mallory, you aren’t “just a number.” Every employee contributes to our success and makes an impact each day. We offer free business courses designed to give you the tools to understand every part of the business. Our collaborative culture and customer-first mindset have made us the largest privately owned industrial distribution company in the US!By joining our team, you’re committing to the highest safety standards and bringing your skills, vision, and values to help make Mallory even more successful.Here are the benefits Mallory Safety & Supply offers:Medical, Dental, and Vision Insurance401(k) with an employer match programEmployer-paid Long-Term DisabilityVoluntary Term Life, Accident, and Disability InsuranceEmployee Assistance Program with added benefits such as financial wellness and planning10 hours of paid time off per month to start!7 paid holidays throughout the yearYearly appraisal and bi-annual reviewsEmployee discounts and Mallory swagCertifications and continued job development opportunitiesOpportunities for promotion and growthMonday through Friday schedule, with occasional weekend work on an as-needed basisA positive company culture. Check out our website to learn more about The Mallory Way!About the RoleAs a Service Technician, your overall objective is to meet our customers’ needs by assembling and repairing life-saving safety equipment. You’ll own each repair from start to finish: logging it in, evaluating and quoting it, completing the work, and closing out the order. This role is a great fit for someone who likes working with their hands, enjoys an industrial setting, and takes pride in getting the details right.The position is based locally in Seattle and combines mechanical work, customer relations, and onsite operations. Some days you’ll be in the shop; other days you’ll drive a Mallory service van to customer sites for service calls. When you’re onsite, you represent Mallory and help make sure our customers’ employees go home safe every day. Depending on performance, this role can offer overtime, travel opportunities, and career development.Here’s how you’ll make an impact as a Service Technician:Provide excellent customer service and work directly with customers to resolve problemsLog in new repairs as equipment arrivesEvaluate equipment and prepare quotes for new repairsAssemble, service, and repair life-saving industrial safety equipmentTrack and manage inventory of parts and supplies for repairsClose out completed repair orders in our ERP system (P21)Drive a Mallory service van to customer locations in the Seattle area for service callsComplete ongoing internal and external training, including occasional out-of-state trainingsHere’s what we’re looking for in a Service Technician:A customer-service mindset. You enjoy helping people and solving their problemsStrong attention to detailSomeone who works effectively on their own and as part of a larger teamA self-starter who takes initiative without waiting to be toldCuriosity and a desire to understand how equipment works and why it failsStrong mechanical aptitude (required)Previous experience with safety or industrial equipment (preferred)Valid driver’s license with at least two years of driving experience and a driving record that aligns with our Safe Driver Policy (required)REAL ID-compliant driver’s license or a valid passport (required), as some trainings require air travelAbility to travel out of state occasionally for trainingsAvailability for occasional weekend work as neededAbility to lift up to 50 pounds and to bend, reach, twist, and walk throughout the dayAbility to keep up in a fast-paced environmentProficiency with technology and various software, including Microsoft Office SuiteAbility to read and write in EnglishMinimum two-year commitmentHiring great people is the most important thing we do. If you’re motivated, self-driven, and you care about the details, we offer an environment where you can shine!Mallory Safety & Supply is an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. Veterans encouraged to apply!To learn more about Mallory and our products, visit www.mallory.com.