Service Technician

Mallory Safety and Supply; Portland (OR); On-site; USD 32,000 - 47,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with employer match

Long-Term Disability

Job summary

Mallory Safety & Supply is seeking a Service Technician to join our Portland team. The role focuses on assembling, repairing, and inspecting life-saving safety equipment to meet customer needs on site and in the shop.

Based in Portland, the position involves mechanical work, customer interaction, and occasional travel. Benefits include medical/dental/vision, 401(k) with match, and opportunities for promotion and growth.

Qualifications

• Strong mechanical aptitude and hands-on problem solving.
• Customer service experience and ability to resolve issues.
• English language reading/writing proficiency required.

Responsibilities

• Provide excellent customer service and address customer needs.
• Log and track repairs as equipment arrives.
• Evaluate equipment and prepare repair quotes.
• Assemble, service, and repair life-saving safety equipment.
• Manage inventory for repairs and parts.
• Close out sales orders after work is completed.
• Visit customer locations in the Portland area for onsite repairs/inspections.
• Complete ongoing internal/external training, including occasional out-of-state trainings.

Skills

Mechanical aptitude

Customer service

English literacy

Safety equipment knowledge

Problem solving

Multi-tasking

Tech proficiency (MS Office)

Self-motivation

Tools

Safety equipment knowledge

Job description

Why Work at Mallory?For more than 50 years, Mallory has provided industrial organizations with safety expertise and supply chain efficiency, along with a broad array of safety products and solutions. At Mallory Safety & Supply, we get energized by applying thought and creativity to solve our customers’ problems. That energy has fueled our growth: we’ve quadrupled in size over the last 20 years. We are the largest independently held safety distribution company, with 38+ locations and over 600 employees.Mallory Safety & Supply has always been a family-owned, privately owned business. Our business model is customer based, and we thrive by delivering basic service brilliance! We offer a casual work environment, professional development, and promotional opportunities. Our intentional, employee-centric culture is guided by 33 core values. We’re looking for dedicated, motivated team members to grow with us.Mallory Safety & Supply is hiring a Service Technician to join our Service team in Portland!Here we grow again! Mallory continues to grow 15–18% year over year, and as we grow, so do our teams. Our service team is critical to the success of our business, and we invest in our people with great benefits, certifications, professional development, and a great company culture. It’s how we’ve maintained 95% retention company-wide!At Mallory, you aren’t “just a number.” Every employee contributes to our success and makes an impact each day. We offer free business courses designed to give you the tools to understand every part of the business. Our collaborative culture and customer-first mindset have made us the largest privately owned industrial distribution company in the US!By joining our team, you’re committing to the highest safety standards and bringing your skills, vision, and values to help make Mallory even more successful.Here are the benefits Mallory Safety & Supply offers:Medical, Dental, and Vision Insurance401(k) with an employer match programEmployer-paid Long-Term DisabilityVoluntary Term Life, Accident, and Disability InsuranceEmployee Assistance Program with added benefits such as financial wellness and planning10 hours of paid time off per month to start!7 paid holidays throughout the yearYearly appraisal and bi-annual reviewsEmployee discounts and Mallory swagCertifications and continued job development opportunitiesOpportunities for promotion and growthA primarily Monday through Friday schedule, with occasional weekend work on an as-needed basisA positive company culture. Check out our website to learn more about The Mallory Way!About the RoleAs a Service Technician, your overall objective is to meet our customers’ needs by assembling, repairing, and inspecting life-saving safety equipment. You’ll own each repair from start to finish: logging it in, evaluating and quoting it, completing the work, and closing out the sales order. This role is a great fit for someone who likes working with their hands, enjoys an industrial setting, and can keep several jobs moving at once.This is an in-person position based in the Portland area. It combines mechanical work, customer relations, and onsite operations. Some days you’ll be in the shop. On other days, you’ll drive a Mallory 3/4-ton pickup or service van to customer locations to perform repairs and inspections onsite. When you’re onsite, you represent Mallory and help make sure our customers’ employees go home safe every day. Depending on performance, this role can offer overtime, travel opportunities, and career development.Here’s how you’ll make an impact as a Service Technician:Provide excellent customer service and work directly with customers to resolve problemsLog in new repairs as equipment arrivesEvaluate equipment and prepare quotes for new repairsAssemble, service, and repair life-saving industrial safety equipmentManage inventory of parts and supplies for repairsClose out sales orders once work is completeVisit customer locations in the Portland area to perform repairs and inspections onsiteComplete ongoing internal and external training, including occasional out-of-state trainingsHere’s what we’re looking for in a Service Technician:Someone who works just as effectively solo as in a team environmentA self-starter who takes initiative without waiting to be toldCuriosity and a desire to understand how equipment works and why it failsThe ability to multitask and keep several repairs and service calls on trackStrong mechanical aptitude (required)Previous experience with safety or industrial equipment (preferred)Strong customer service skillsValid driver’s license with at least two years of driving experience and a driving record that aligns with our Safe Driver Policy (required)Comfort driving a 3/4-ton pickup or service vanREAL ID-compliant driver’s license or a valid passport (required), as some trainings require air travelAbility to travel out of state occasionally for trainingsAvailability for occasional weekend work as neededAbility to lift up to 50 pounds and to bend, reach, twist, and walk throughout the dayAbility to keep up in a fast-paced environmentProficiency with technology and various software, including Microsoft Office SuiteAbility to read and write in EnglishMinimum two-year commitmentHiring great people is the most important thing we do. If you’re motivated, self-driven, and you care about the details, we offer an environment where you can shine!Mallory Safety & Supply is an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. Veterans encouraged to apply!To learn more about Mallory and our products, visit www.mallory.com.