Service Technician

Greenway Equipment, Inc.; Walnut Ridge (AR); Híbrido; USD 40 000 - 60 000; Tempo integral

Resumo da oferta

Greenway Equipment, Inc. is seeking a Service Technician to diagnose and repair John Deere equipment, perform field service, and maintain thorough documentation.

The role offers opportunities to learn new technology, participate in training, and mentor apprentices, while upholding safety standards. The ideal candidate has basic understanding of mechanical, electrical, and hydraulic systems, and experience with diagnostics and Service Advisor.

Qualificações

• Basic understanding of mechanical, electrical, and hydraulic systems.
• Experience using special tools and following Technical Manual procedures.
• Ability to diagnose technical issues.
• Experience with Service Advisor or equivalent software.
• High school diploma or equivalent.

Responsabilidades

• Diagnose and repair John Deere equipment.
• Perform field repairs as needed.
• Understand and apply technology offerings.
• Document diagnostics and repairs thoroughly.
• Participate in required training.
• Follow safety rules and regulations.
• Prepare reports and forms.
• Maintain knowledge of John Deere and competitors.
• Maintain vehicles, inventory, tools, and equipment.
• Mentor apprentices and junior technicians.

Conhecimentos

Diagnostics

Field service

Documentation

Safety compliance

Mentoring

Formação académica

High School Diploma/GED

Ferramentas

Service Advisor

Descrição da oferta de emprego

Job Description Overview

Join the Greenway team and join a work environment that encourages growth, offers educational opportunities and competitive benefits. We are a team of hardworking individuals who have a common goal of serving exceptional customer experience while creating an enjoyable work environment.

The Service Technician will independently perform basic/complex diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural equipment/outdoor power equipment.

Responsibilities

• Performs diagnostics and repairs on John Deere equipment.
• Performs repairs in the field as required.
• Develop a thorough understanding of all technology offerings.
• Accountable for billable time and thorough documentation of diagnostics and repairs performed on repair orders.
• Participate in Training programs required by Greenway Equipment to develop and advance skills and knowledge.
• Follows all safety rules and regulations in performing work assignments.
• Prepares all reports and forms required in conjunction with work assignments.
• Will maintain current product knowledge of John Deere and competitive products.
• Maintains condition of vehicles, inventory, tools and equipment.
• Mentors Service Technician Apprentices and junior Service Technicians.

Qualifications

• Basic understanding of, and experience with, mechanical, electrical, and hydraulic systems used in John Deere equipment.
• Experience using special tools and following Technical Manual procedures.
• Ability to diagnose technical issues.
• Experience with basic computer functions such as Service Advisor or equivalent computer based diagnostic tools.
• Positive attitude and a desire to deliver an exceptional customer experience
• Excellent skills in operating vehicles and equipment used for diagnostic purposes.
• Positive attitude and a desire to deliver an exceptional customer experience.
• High School Diploma, GED, or equivalent experience.
• Ability to work extended hours and weekends.

Help us continue to meet our two Guiding Principles of Building a Sustainable Business while providing an Exceptional Customer Experience.

It is the policy of Greenway not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.

For more than 30 years, we have been the trusted equipment dealer of customers from all over Arkansas and Southeast MO. We are recognized by our customers as an innovative and trusted partner who is focused on improving organizational efficiencies through worry free solutions. We provide an energized environment for our employees in which they have pride in their employment, opportunities for career development, and a focus on family. We continue to reinvest in the communities in which we operate. our mission to support your operation, no matter what the need.