Service Technician

Loram Maintenance of Way, Inc.; San Antonio (TX); On-site; USD 47,000 - 66,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan with employer 6

HSA/FSA options

Dental insurance

Vision insurance

Job summary

Loram Maintenance of Way, Inc. is seeking a Service Technician to provide customer service and maintenance within a defined region. The role focuses on maintaining unit uptime to meet customer expectations and support railroad fuel economy and wheel/rail life.

Responsibilities include lubrication of top-of-rail units, processing service orders, and managing vehicle inventory. Candidates should have a high school diploma, CDL, and railroad safety training; associate degree and 2+ years railroad

Qualifications

• High School Diploma or equivalent required.
• Maintain railroad safety training and certifications; CDL required.
• Experience: 1+ years field service with customer-facing role; 2+ years railroad environment preferred.

Responsibilities

• Service top of rail and gauge face lubricator units to guidelines.
• Perform lubrication service program for railroad customers.
• Manage inventory on maintenance vehicle and plan work to meet objectives.
• Process work orders, warranty paperwork, and returns per company processes.
• Build customer and supplier relations; coordinate with Sales to meet expectations.

Skills

Communication

Customer Focus

Decision Making

Planning and Organizing

Work Standards

Education

High School Diploma/Equivalent

Associate degree in Electrical or Mechanical

Job description

REF160S-6

Job Title: Service Technician

FLSA Status: Non-Exempt

Department: Loram Technologies

Reports to: Assistant Manager, Field Services LTI

GENERAL DESCRIPTION / PURPOSE:

The Service Technician position is responsible for providing customer service and maintenance functions to Loram customers within a specific region. Maintaining unit uptime to customer expectations is critical to customer satisfaction, railroad fuel economy, and railroad’s wheel/rail life.

ESSENTIAL JOB FUNCTIONS:

Functional/Technical Skills

• Service top of rail and gauge face lubricator units to specified guidelines.
• Perform lubrication service program for railroad customers.
• Uses logic and methods to solve problems to find effective solutions.
• Understand and adhere to general railroad and Loram operating rules.

Managing and Measuring Work

• Manage inventory held on maintenance vehicle through company processes.
• Plans work based on length and task difficulty, develops schedules, and anticipates and adjusts for problems to meet objectives.
• Able to work independently.

Written Communication

• Process work orders and complete all necessary delivery tickets, warranty paperwork, and returns through approved company processes.
• Proactive problem resolution

Customer Focus

• Build customer and supplier relations for improved products and services.
• Work with Sales Department to ensure customer expectations are met.

BEHAVIORAL COMPETENCIES:

• Communication
• Building Customer Loyalty
• Decision Making
• Customer Focus
• Planning and Organizing
• Work Standards

REQUIRED QUALIFICATIONS:

Experience: High School Diploma/ Equivalent

Licenses/Certifications: Maintain railroad safety training and certifications

Ability to obtain a CDL.

PREFERRED QUALIFICATIONS:

Education: Associate degree in Electrical or Mechanical

Experience: 1+ years of Field service experience with customer facing role

2+ years working in a railroad environment, Field service, and Basic computer skills

PREEMPLOYMENT REQUIREMENTS:

• This position requires successful completion of a pre-employment physical examination and role-specific assessments. Components may include DOT Physical Exam, Regulated (DOT) DS/BAT, Human Performance Evaluation (HPE), and Audiogram.
• Position requires successful completion of an eVerifile/eRailSafe background check as required by Loram’s railroad customers. Ongoing eligibility is subject to compliance with eRailSafe standards.
• Must possess and maintain a valid driver’s license. A Motor Vehicle Record (MVR) check will be conducted upon hire and annually thereafter in accordance with Loram’s Driving Policy.
• Successfully pass a pre-employment drug and alcohol test.

WORKING CONDITIONS:

• 100% travel, using any method of transportation. Adequate transportation to and from
• Ability to lift and/or move up to 50 pounds.
• Ability to apply high levels of cognitive, analytical, retention and reasoning.
• Excellent communication skills used within any social context.
• Can stand, sit, walk, reach, balance, stoop, kneel, hear, taste and smell.
• Can see up close, distances, colors and has use of peripheral vision and depth perception.
• Can tolerate variable and sometimes extreme physical conditions during visits or inspections of company equipment in a railroad environment.

Loram is an Equal Opportunity Employer committed to fostering an inclusive, diverse, and respectful workplace.

We make all employment decisions based on qualifications, merit, and business need, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, national origin, veteran status, or any other characteristic protected by applicable laws in the countries where we operate, including the Equality Act 2010 in the UK, relevant U.S. federal, state, and local laws, Brazil’s anti-discrimination provisions under the Consolidation of Labor Laws (CLT) and Federal Constitution, India’s Equal Remuneration Act and Rights of Persons with Disabilities Act, Australia’s Fair Work Act 2009 and applicable state and territory legislation, and Canada’s human rights protections under the Canadian Human Rights Act and applicable provincial or territorial laws.

Benefits:

• company-sponsored medical, dental, and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• wellness programs
• basic life and AD&D insurance
• voluntary life insurance
• company paid short-term and long-term disability coverage
• 401(k) retirement plan including an employer match of 150% up to the first 6% you contribute to the Plan
• Employee Assistance Program (EAP)
• behavioral health support
• leaves of absence
• tuition reimbursement
• payroll charity contributions
• adoption assistance
• optional plans such as legal, critical illness, and hospitalization

Compensation: Loram determines compensation based on factors such as skills, competencies, education, and/or experience. Certain positions may be eligible for an annual bonus and paid time off in addition to base compensation.

The pay range for this position is between $47,200-$66,000