Service Technician

Royal Cup, Inc.; Sacramento (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

401(k)

Life Insurance

Disability Insurance

FSA

Tuition Reimbursement

Parental Leave

Paid Holidays

Paid Vacation

Job summary

Royal Cup, Inc. is seeking a Service Technician to install, repair and maintain commercial coffee and beverage equipment at customer sites. The role requires troubleshooting, preventative maintenance and strong product knowledge to ensure high-quality beverage production.

You will handle diverse equipment across coffee, tea, soda dispensers and water systems, with opportunities to grow accounts through new installations and referrals. Travel and after-hours on-call shifts are part of the role.

Qualifications

• High School Diploma or GED required.
• 2+ years servicing commercial beverage equipment in food service preferred.
• Valid driver’s license required.
• Strong plumbing and water flow knowledge with hands-on install/maintenance experience.
• Advanced electrical system knowledge and troubleshooting ability.
• Able to read manuals, schematics, and hydraulic/electrical diagrams.
• Proficient with diagnostic/testing equipment (multimeters, water tests, refractometers).
• Capable of managing a dynamic workload with minimal supervision.
• Willingness to travel, including overnight stays, for account maintenance and new installations.

Responsibilities

• Install, maintain and troubleshoot commercial coffee/beverage equipment at customer locations.
• Diagnose and repair mechanical, electrical and plumbing issues per manufacturer specs.
• Perform routine preventative maintenance and quality assurance tests.
• Maintain inventory of tools, parts and equipment and follow replenishment guidelines.
• Complete service documentation with accurate work orders, invoices and customer signatures.
• Stay current on Royal Cup products/services and communicate with customers.
• Identify opportunities for account growth including new installations and referrals.
• Participate in after-hours and weekend on-call rotations.
• All other duties as assigned.

Skills

Troubleshooting

Electrical skills

Plumbing knowledge

Reading schematics

Time management

Customer service

Education

High School Diploma or GED

Tools

Multimeters

Water testing devices

Refractometers

Diagnostic tools

Job description

Overview

The Service Technician reports to the Service Manager, and is responsible for the installation, repair and maintenance of various commercial coffee and beverage equipment. This role plays a key part in ensuring the consistent production of high‑quality beverages by troubleshooting equipment issues, conducting preventative maintenance, and installing new systems. The Service Technician works within their designated region to minimise downtime, optimise operational efficiency and deliver exceptional service to customers.

SUPERVISORY RESPONSIBILITIES:

• None

KEY RESPONSIBILITIES:

• Install, maintain and troubleshoot commercial coffee and beverage equipment, including coffee and tea machines, soda dispensers, ice makers and water filtration systems at customer locations.
• Accurately diagnose and repair mechanical, electrical and plumbing issues in various beverage systems, ensuring all work aligns with manufacturer specifications.
• Perform routine preventative maintenance and quality assurance tests on equipment to ensure top performance and minimise downtime.
• Maintain and organise inventory of tools, parts and equipment required for service, adhering to replenishment guidelines.
• Complete all service documentation, including accurate work orders, invoices and customer signatures, and close service calls in a timely manner.
• Stay current on product knowledge, actively engaging with customers to provide accurate information about Royal Cup products and services.
• Adopt a sales and service mindset, identifying and pursuing opportunities for account growth, including new customer installations and referrals.
• Participate in “On-Call” service, including after hours and weekend schedule rotation.
• All other duties as assigned.

MINIMUM QUALIFICATIONS:

• Minimum of a High School Diploma (or an equivalent such as a GED)
• 2+ years of recent experience servicing and repairing commercial equipment, particularly in the food service or beverage industries.
• Valid driver’s licence required.
• Strong understanding of plumbing systems and water flow, with hands‑on installation and maintenance experience.
• Advanced knowledge of electrical systems, power distribution and troubleshooting techniques.
• Proficient in reading and interpreting technical manuals, schematics and hydraulic/electrical diagrams.
• Skilled in using diagnostic tools and testing equipment, including:
• Water quality and pressure testing devices
• Refractometers
• Multimeters (for AC/DC voltage, amperage and resistance)
• Ability to independently manage a dynamic workload, prioritise tasks and maintain high productivity.
• Basic technology skills, including smartphone usage and a willingness to learn new mobile applications.
• Ability to occasionally travel, including overnight stays as required in support of customer account maintenance, new service installations and other projects.
• The ability to successfully complete the pre‑employment process.

PREFERRED QUALIFICATIONS:

• Vocational training in electrical or mechanical fields, or equivalent hands‑on experience

PHYSICAL REQUIREMENTS:

• Ability to safely climb, walk, stoop, kneel, crouch and perform other physical movements necessary for machinery maintenance, installation and service.
• Capability to lift, push and pull up to 150 lbs, with assistance as needed.
• Ability to carry up to 30 lbs of product or equipment.
• Ability to work on uneven surfaces and maintain balance in a variety of environments.
• Ability to reach heights up to 74" to service equipment.
• Personal Protective Equipment (PPE), such as hearing and eye protection and non‑slip shoes, is required in certain situations.
• Frequent exposure to high‑traffic areas, such as kitchens, break rooms and restaurant back‑of‑house environments.
• Occasional exposure to slick floors and loud work environments.

COMPANY PROFILE:

Royal Cup, Inc. is the proven leader in sourcing, roasting, blending and providing high‑quality coffees and fine teas since 1896 and is the chosen partner for restaurants, hotels, offices and commuters across the country. We are a family‑owned business rooted in a longstanding tradition of coffee roasting excellence who takes pride in our unparalleled dedication to customer care. We are a large privately held national importer, roaster and distributor of coffees, teas and related products that has been in business for more than 120 years. Royal Cup, Inc. currently provides product and service to restaurants, hotels, convenience stores, businesses and individuals throughout the United States, and we’re growing! At Royal Cup, Inc. having a customer centric focus is not simply a motto; our employees believe we each have a responsibility to provide outstanding service to our customers. Our customer centric focus results in actions we live by that not only retain our current customer base but grow our presence with new, high impact accounts across the country based on exceptional products and service. We believe serving our customers well, serves us well. We are results oriented and strive to not only retain our current customer base but grow our presence with new, high impact accounts across the country by offering exceptional products and service. Royal Cup Coffee and Tea strives to be sustainably minded and a good corporate steward in all business endeavours. It is also what others expect of us – our employees, our customers and vendors, our local communities and the coffee and tea industry we help represent. This mindset permeates the actions we take today, tomorrow and today for tomorrow.

BENEFITS:

Royal Cup Coffee offers a competitive compensation plan and a comprehensive benefits program. On top of being a part of a well‑caffeinated team, the benefits program includes healthcare, dental, vision, 401(k), company‑paid life and disability insurance, Flexible Spending Account plan, select tuition reimbursement, paid parental leave, paid holidays and vacation time. Ongoing training designed to provide maximum success for our employees is offered. Royal Cup is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact us at 1-800-366-5836.