Sales Support Coordinator

Royal Cup, Inc.; Birmingham (AL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

401(k)

Company-paid life insurance

Disability insurance

Flexible Spending Account (FSA)

Tuition reimbursement

Paid holidays

Vacation time

Remote work opportunities

Parental leave

Ongoing training

Job summary

Royal Cup, Inc. is seeking a Sales Support Coordinator in Birmingham, AL. The role partners with the Director of Sales Support to coordinate onboarding tasks, establish timelines, and resolve issues hindering progress.

You will liaise between regional sales and internal departments to address customer inquiries efficiently. Responsibilities include creating SAP accounts, tracking orders, and generating sales reports.

Qualifications

• High School Diploma or equivalent required; organized and thorough.
• Ability to process a high volume of data daily; strong collaboration skills.
• Professional verbal and written communication skills.
• Proficiency in Outlook, Excel, and Teams; able to complete pre-employment processes.

Responsibilities

• Utilize SAP and CRM software to collect and review new account documents for accuracy and ensure all requirements are met before submission to master data.
• Create accounts in SAP for new customers, ownership changes, and program changes.
• Track orders for new and replacement equipment and parts to assist scheduling.
• Prepare various sales reports and other reports as needed.

Skills

Organized

Communication

Team player

Attention to detail

Independent worker

Education

Bachelor’s degree in business administration or related field

Tools

SAP

CRM (C4C)

Microsoft Outlook

Excel

Teams

Job description

At Royal Cup, we embody a winning spirit that extends far beyond friendly competitions and games. We believe in achieving victory in everything we do, and as a united team, we know there is not a challenge we can't conquer.

While luck may play a small role, true success comes from having a clear vision, a strong mission, and unwavering standards. These foundational elements lie at the heart of our employees' ongoing experience as valued “Cuppers.”

Our vision is to become the Chosen Partner to Customers Nationwide, establishing ourselves as the proven industry leader in sourcing, roasting, blending, and distributing exceptional coffee, tea, and affiliated beverages. To accomplish this, we hold ourselves accountable to a set of industry-leading standards that revolve around enhancing our customers' experiences and driving operational excellence. We can’t accomplish this without a dedicated team across the nation who are committed to living out our standards each day.

Our standards are what set us apart. They guide our actions, shape our culture, and fuel our success.

• One Team, One Cup: Respect for one another, our customers, and our prospects. No Silos, each of us working together for the good of the whole.
• VICTORS, Not Victims: Challenges are opportunities in disguise. We are problem solvers who approach obstacles with optimism, turning them into steppingstones for growth and success.
• AS IF: All change happens by the “As If” principle. We act, speak, and think “as if” until we become the embodiment of our vision.
• Patience, Fortitude, and Resiliency: We have the patience to stay on our path and tolerate obstacles until we get the desired outcome, the fortitude to answer why we do what we do, and the resiliency to bounce back from setbacks.
• Nitty Gritty: We maintain an unwavering focus on the tasks at hand, ensuring that what needs to be accomplished today aligns with our longer- term objectives.
• Match Me!: A byproduct of all of our other standards. It is bringing the best version of ourselves to work each day, embodying our standards, and holding everyone around us accountable to them.

Join us, embrace our winning mindset, and embark on a fulfilling career that will leave an indelible mark on our industry and the lives of our customers. Together, we will redefine what it means to be the best.

One Team, One Cup!

Benefits at Royal Cup

We want our benefits to work for you.

Employee and Family Wellness

Health, Dental, and Vision plans are available to help keep you and your family healthy and happy!

Employee Assistance Program

For the times when things just “aren’t right” - help is available to you and your family.

Disability Coverage

Whether for a short period or for a long period, we make sure you have coverage.

Life Insurance

Company-paid life insurance is provided for all employees. Optional term life coverage and Accidental Death & Dismemberment amounts are available as well.

Retirement Savings

Employee 401(k) participation with annual Company matching contributions will help prepare you for future retirement!

Tuition Reimbursement

We want to support your higher education goals!

Paid Vacations and Holidays

We believe our employees need to relax, rejuvenate, and get ready to re-engage.

Flexible Spending Account Plan

The FSA Plan allows you to save significant amounts on your medical (includes dental and vision) expenses and dependent care expenses.

Other Benefits

Smoking cessation program (free to employees and family), Jury duty leave, military service leave, and paid funeral leave, Uniforms are provided for certain positions, Discounts on employee purchases

The Royal Cup, Inc. Health Insurance Plan provides these links to access machine readable files as required by the Transparency in Coverage Rule. The files include negotiated service rates and out-of-network allowed amounts. The files are formatted to allow researchers, regulators, and application developers to access and analyze healthcare pricing data more easily. Contact, Human Resources, [e-mail] if you encounter technical issues with the links.

With a combination of perks, benefits, social activities, and learning opportunities, we invest every day in our most important asset: our people.

Location: Birmingham, AL

Job Id:910

# of Openings:1

Overview

SUMMARY:

The Sales Support Coordinator reports to the Director, Sales Support and serves as the primary administrative partner for their assigned sales team. As a key member of the sales support team, this role plays a critical role in onboarding new customers by coordinating tasks, establishing timelines, and proactively addressing or escalating issues that may hinder progress. The Sales Support Coordinator role also acts as a liaison between the regional sales team and internal departments to research and resolve customer inquiries efficiently.

SUPERVISORY RESPONSIBILITIES:

• None.

KEY RESPONSIBILITIES:

• Utilize SAP and CRM software (C4C) to collect and review new account documents for accuracy and ensure all account requirements are received before submission to master data.
• Create accounts in SAP for new customers, ownership changes, and program changes.
• Track orders for new and replacement equipment & parts to assist the service team with scheduling installations.
• Prepare various sales reports and other reports as needed.
• Monitors shared inboxes, responding to customer inquiries, and/or escalating them to the proper person for specific information and assistance.
• Ship product samples and other materials to customers
• Support the regional sales team with customer trade shows and events by shipping supplies and occasionally attending.
• All other duties as assigned.

MINIMUM QUALIFICATIONS:

• Minimum of a High School Diploma (or an equivalent such as a GED)
• Must be an organized individual that is thorough, and capable of processing a high volume of data daily.
• Able to work independently as well as be a strong collaborator.
• Professional verbal and written communication skills.
• Must be proficient in Microsoft Outlook, Excel, and Teams
• The ability to successfully complete the pre-employment process.

PREFERRED QUALIFICATIONS:

• Bachelor’s degree in business administration, sales, or another related field.
• Prior food and beverage experience.

PHYSICAL REQUIREMENTS:

• Prolonged periods of sitting at a desk and working on a computer.
• Frequent sitting, standing, walking, reaching, typing, reading, talking, and hearing.
• The ability to lift up to 15 pounds with or without assistance.

COMPANY PROFILE:

Royal Cup, Inc. is the proven leader in sourcing, roasting, blending, and distributing high-quality coffees and fine teas since 1896 and is the chosen partner for restaurants, hotels, offices, and commuters across the country. We are a family-owned business rooted in a longstanding tradition of coffee roasting excellence that takes pride in our unparalleled dedication to customer care.

We are a large, privately held national importer, roaster, and distributor of coffees, teas, and related products that have been in business for more than 125 years. Royal Cup, Inc. currently provides products, equipment, and service to restaurants, hotels, convenience stores, businesses, and individuals throughout the United States, and we are growing!

At Royal Cup, Inc. having a customer-centric focus is not simply a motto; our employees believe we each have a responsibility to provide outstanding service to our customers. Our customer-centric focus results in actions we live by that not only retain our current customer base but grow our presence with new, high-impact accounts across the country based on exceptional products and service.

We believe serving our customers well, serves us well. We are results-oriented and strive to not only retain our current customer base but grow our presence with new, high-impact accounts across the country by offering exceptional products and service.

Royal Cup Coffee and Tea strives to be sustainably minded and a good corporate steward in all business endeavors. It is also what others expect of us – our employees, our customers and vendors, our local communities, and the coffee and tea industry we help represent. This mindset permeates the actions we take today for tomorrow.

BENEFITS:

Royal Cup Coffee offers a competitive compensation plan and a comprehensive benefits program. On top of being a part of a well-caffeinated team, the benefits program includes healthcare, dental, vision, 401(k), company-paid life and disability insurance, Flexible Spending Account plan, select tuition reimbursement, paid parental leave, remote work opportunities, paid holidays, and vacation time. We also provide ongoing training that is designed to provide maximum success for our employees.

Royal Cup is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or another legally protected status. For individuals with disabilities who would like to request an accommodation, please contact us at 1-800-366-5836.

Discover how we combine our expertise in product, equipment, distribution & service to create a customized beverage solution that is right for your company.

Over the past 100 years, Royal Cup has grown from its small, hometown roots to become a major importer, roaster and distributor of premium coffees and teas.