Service Technician

Residential Elevators Inc; Richmond (VA); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading elevator service company in the U.S. is looking for a skilled Field Elevator Service Technician to oversee a team and ensure exceptional customer service. The ideal candidate will have a CET or Virginia Elevator License and a strong background in the elevator industry, focusing on leadership, team management, and operational excellence.

Qualifications

• Must hold a current CET or valid Virginia Elevator License.
• Minimum of 5 years of experience in elevator or related field.
• Knowledge of elevator systems, diagnostics, and repair.

Responsibilities

• Conduct performance reviews and manage technician training.
• Oversee daily field service operations and resolve escalated issues.
• Ensure compliance with safety regulations and company policies.

Skills

Leadership

Communication

Problem-solving

Organizational skills

Tools

Scheduling software

Job description

Description

Residential Elevators is actively seeking a skilled and experienced Field Elevator Service Technician.

The ideal candidate will hold a CET license or a Virginia Elevator License and demonstrate strong leadership, organizational, and technical skills, as they will be directly responsible to oversee and lead a team of 7 to 10 Elevator Service Technicians across the region.

This position is essential to ensuring the delivery of exceptional service to our clients while maintaining compliance with industry standards and company policies.

About Residential Elevators:

Residential Elevators is the fastest-growing home elevator company in the United States with over 200 employees is seeking great talent! Founded in 1996, our teams manufacture, sell, install, and service elevators in personal residences in more than fifteen states. Focused on quality and safety, we provide a beautiful custom product to contractors and homeowners.

Key Responsibilities:

• Helps conduct regular performance reviews, provide constructive feedback, and manage technician training and development.
• Helps coordinate team schedules to meet client demands while minimizing downtime and act as the primary point of contact for key clients, ensuring their needs are met effectively, while also handling escalations in order to maintain a high level of client satisfaction.
• Helps oversee daily field service operations, including troubleshooting and resolving escalated issues and be available to respond to urgent operational needs as required.
• Assists all technicians comply with safety regulations, company policies, and industry standards.
• Helps monitor work quality, efficiency, and customer satisfaction, taking corrective actions when necessary.
• Regular travel within the North East region to visit job sites, meet with technicians, and maintain client relationships.

Requirements:

• Must hold a current CET (Certified Elevator Technician) license or a valid Virginia Elevator License.
• Must have a minimum of 5 years of experience in the elevator or related field service industry.
• Must have a strong knowledge of elevator systems, diagnostics, and repair processes.
• Excellent communication, leadership, and interpersonal skills along with proven experience in managing and leading a team of technicians.
• Ability to use relevant tools and software for scheduling, reporting, and communication.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Problem-solving mindset with attention to detail.
• Willingness to travel regularly within the North East region.
• Valid driver’s license with a clean driving record.

We welcome veterans!

Residential Elevators is an Equal Opportunity Employer.

Residential Elevators is a drug-free workplace.