Service Technician

Ironclad Harley-Davidson; Portsmouth (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

Ironclad Harley-Davidson in Portsmouth, Virginia is seeking a Service Technician to repair and customize motorcycles with great attention to quality and timeliness. The role involves accepting work from the Service Advisor/Manager and performing all service work according to factory specifications.

The ideal candidate will have a high school diploma, factory training, a valid driver's license, and a passion for motorcycles. A flexible schedule is required due to the nature of the work, which may include weekends and holidays.

Qualifications

• Completion of factory authorized formal training programs such as MMI Service School or equivalent work experience.
• Valid driver's license and motorcycle endorsement.
• Ability to work a flexible schedule including weekends, holidays, and evenings.

Responsibilities

• Repair, customize, maintain, or overhaul customer and dealer owned motorcycles.
• Request parts for the job when needs become known.
• Maintain technical qualification by completing any necessary training programs.

Skills

Attention to detail

Positive attitude

Flexible schedule

Proficient in meeting deadlines

Education

High school diploma or equivalent

Completion of factory authorized formal training programs

Tools

Proper tools for motorcycle maintenance

Job description

Job Title

Service Technician

Department

Service

Supervisor

Service Manager

Summary Description

Repair, customize, maintain, or overhaul both customer and dealer owned motorcycles as close to the allotted time schedule as possible with excellent quality.

Duties & Responsibilities

• Accept work assignments from Service Advisor/Manager.
• Request parts for the job as early as possible when needs become known.
• Perform service, repair and customization work in accordance to factory specifications.
• Notify Service Advisor/Manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of delay.
• Keep customers’ vehicle cleaner than when it was dropped off.
• After job is finished ensure proper completion and filing of paperwork.
• Keep work area as clean as possible and assist others with maintaining shop cleanliness.
• Assist Service Writer, when requested, with writing up work orders, communicating with customers, test riding, or any other issue which will help ensure customer satisfaction.
• Maintain technical qualification by completing any necessary training programs assigned to you by the Service Manager.
• Perform other related duties as assigned or requested.

Supervisory Responsibilities

• None

Qualifications & Job Requirements

• Completion of factory authorized formal training programs such as MMI Service School or equivalent work experience.
• Equipped with proper tools.
• Maintain a positive attitude and relationship with all other employees.
• Capable of pushing and loading motorcycles.
• High school diploma or equivalent.
• Valid driver’s license and motorcycle endorsement.
• Passion for the motorcycling lifestyle and riding community.
• Attention to detail.
• High energy level needed.
• Ability to work a flexible schedule including weekends, Holidays, and evenings.
• Proficient in meeting deadlines on a timely manner.

Physical Demands

• Requires the use of both hands.
• Frequently required to bend, stop, crouch, reach, handle tools and lift 50lbs of material.
• Requires the ability to balance and push an 800+lb motorcycle.

Working Conditions

• The noise level in the work environment is usually loud.
• Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally exposed to exhaust fumes or other airborne particles.
• Frequently works near moving mechanical parts.

In addition to the outlined essential job functions, the employee is required to complete all additional tasks assigned by his/her supervisor, as the supervisor sees fit for the position. Failure to comply will result in immediate discipline at the discretion of dealership management.

I have read and understand the duties, responsibilities and qualifications of this position and acknowledge that I can perform the essential functions of the job with or without an accommodation.