Full-Time Service Technician

Stinger Harley-Davidson; Medina (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

A motorcycle service provider in Ohio is seeking qualified Service Technicians to deliver prompt and dependable service. Responsibilities include performing repairs, minimizing customer vehicle comebacks, and maintaining productivity. Ideal candidates will have a motorcycle license, complete necessary training, and own essential diagnostic tools. This position requires physical capability to service motorcycles and to maintain a clean work area, ensuring customer satisfaction and efficient operations.

Qualifications

• Completion of a factory authorized training program such as MMI Service School.
• Current Motorcycle license is required.
• Service Technicians must own a set of tools.
• Must frequently lift 50lbs of material.

Responsibilities

• Provide high quality vehicle service to customers.
• Complete repair work within schedule.
• Maintain productivity and notify service planner of delays.
• Assist with writing work orders and communicate with customers.

Skills

Customer service skills

Technical qualifications

Problem-solving skills

Education

Factory authorized training program or equivalent experience

Tools

Basic and special tools for service

Job description

Service Department Operations

• Provide prompt, dependable and high quality vehicle service to internal and external customers
• Complete repair work within schedule or allotted time period whenever possible. Continually improve this “efficiency” skill
• Maintain productivity (time spent working on billable jobs) as close to 100% as possible.
• Accept work assignments from Service Writer/Manager
• Request parts for a job as early as possible when needs become known.
• Perform service, repair and customization work in accordance to factory specifications
• Assist service planner, when requested, with writing up work orders, communicating with customers, test riding, or any other issue which will help ensure customer satisfaction
• Notify service planner if additional work needed or any delays in expected completion as soon as they become known so that the customer may be contacted and notified of the delay
• After job us finished, ensure proper completion of filing of paperwork
• Keep work area as clean as possible and assist others when maintaining shop cleanliness
• Maintain technical (PHD and other) qualifications by completing necessary training programs assigned

Customer Service

• Minimize comebacks and deal with them promptly and satisfactorily when they do occur
• Keep customer's vehicle cleaner than when it was dropped off.

Commitments

• Treat all employees and customers fairly, courteously and with dignity
• Model superior customer service behavior by maintaining positive relationships with customers and employees
• Be prompt and available for flexible scheduling
• Maintain technical (PHD and other) qualifications by completing necessary training programs assigned by the Service Manager
• Focus on quality

Qualifications

• Completion of a factory authorized training program such as MMI Service School or equivalent work experience.
• Current Motorcycle license.
• Service Technicians need both basic and special tools to properly diagnose and service our products. All Service Technicians are required to own a set of tools.
• The noise level in the work environment is usually loud.
• Requires the use of both hands.
• Frequently required to bend, stoop, crouch, reach, handle tools, and lift 50lbs of material.
• Frequently requires the ability to balance and push a 500+ lb. motorcycle.

Work Environment

• Frequently works near moving mechanical parts
• Potential exposure to battery acid, chemical cleaning materials or other toxic material commonly found in motor vehicle sales/service department
• Occasionally exposed to exhaust fumes or other airborne particles