Service Technician

Loenbro

Phoenix (AZ)

On-site

USD 50,000 - 75,000

Full time

14 days+

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

PTO and holidays

Life and disability insurance

Professional development and training

Employee assistance program

Job summary

Loenbro, LLC is seeking a Service Technician to maintain and repair electrical components, using schematics and diagnostic equipment to pinpoint malfunctions. You will safely perform electrical service, maintenance, troubleshoot, repair and install work while delivering excellent customer service.

Responsibilities include diagnosing electrical systems, performing planned maintenance, completing service orders, and communicating findings to customers and internal teams.

Qualifications

Electrical installations and troubleshooting skills as described in the job responsibilities.
Ability to read blueprints and schematics.
Strong communication and interpersonal abilities.
Self-managed work style and professional demeanor.

Responsibilities

Diagnose, troubleshoot, test, and repair electrical systems and controls using appropriate tools.
Perform planned preventative maintenance and system testing for safe operation.
Complete service contracts, quoted projects, and demand service calls per company standards and codes.
Operate hand tools, power tools, gauges and testing instruments safely and proficiently.
Accurately complete work orders, DWAs, service reports including labor, materials and invoicing.

Skills

Electrical troubleshooting

Reading blueprints

Communication skills

Self-management

Clean driving record

Education

High School Diploma or GED

Two-year technical degree

Job description

Service Technician

Company: Loenbro, LLC

Business Unit/Department: Service

Location: Greater Phoenix Area

Reports to: Service Account Manager / Service Manager

Employment Type: Full-Time

FLSA Classification: Non-Exempt

Job Summary

The Service Technician is responsible for maintenance and repair of electric components and equipment and ensures equipment is running correctly. Refers to schematics and performs visual inspections for basic problems. Uses diagnostic equipment to pinpoint malfunctions. Once identified, defective components are repaired or replaced. Primary responsibility of this role is to safely perform electrical service, maintenance, troubleshoot, repair and install work while delivering exceptional customer service.

Essential Job Responsibilities

Diagnose, troubleshoot, test, and repair electrical systems, equipment, and controls using appropriate testing, metering, and measuring devices.
Perform planned preventative maintenance, inspections, system testing, and equipment evaluations to ensure safe and reliable operation.
Complete service contracts, quoted projects, and demand service calls in accordance with company standards, applicable codes, regulations, and customer requirements.
Operate hand tools, power tools, gauges, testing instruments, and other trade-related equipment safely and proficiently.
Accurately complete work orders, daily work authorizations (DWAs), service reports, and other required documentation, including labor, materials, and invoicing information, utilizing ServiceTitan and mobile technology platforms.
Communicate project status, service findings, and recommendations effectively with customers, Service Coordinators, Project Specialists, and other internal stakeholders.
Develop and maintain strong customer relationships by delivering high-quality service and ensuring customer satisfaction.
Identify additional service opportunities, recommend solutions, and recognize customer needs to support business growth.
Participate in emergency response, after-hours service, and on-call rotation schedules as required.
Safely operate company vehicles in accordance with company driving policies, safety requirements, and applicable laws.
Maintain company vehicles, tools, equipment, and service inventory in a clean, organized, and operational condition.
Purchase materials as needed and coordinate supplier transactions, including providing appropriate purchase order documentation.
Utilize smartphones and mobile technology to receive work orders, schedules, emails, text communications, and field service updates.
Adhere to all company safety policies, procedures, and regulatory requirements.
Maintain all required licenses, certifications, and professional credentials necessary to perform assigned work.

Minimum Qualifications

High School Diploma or GED required.
Two-year technical degree in a related field is preferred.
Maintains required registrations, professional licenses and/or certifications as required by the position.
2‑5 years of experience as a Service Technician or equivalent.
Electrical installations and troubleshooting skills required: lighting installations, aerial lighting, and energized electrical work. Must be able to read blueprints. Diagnostic/troubleshooting ability demonstrated through prior experience and/or training.
Performs as a self‑managed individual.
Professional demeanor, solid interpersonal skills with good oral communication capability.
Clean driving record.

Physical Demands and Work Environment

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

Able to be exposed to the elements & climates - working in both office and site conditions; extreme heat, cold, wind, rain, etc.
Able to lift 50 lbs without strain or assistance.
Ability to work in confined spaces & places.

This role requires compliance with all applicable safety regulations, personal protective equipment (PPE) requirements, and Loenbro's Environmental Health and Safety (EHS) policies.

Benefits