Service Technician

Kyocera Mita America; Orlando (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental and vision plans

401k match

Flexible spending accounts

Disability and life insurance

Paid time off and holidays

Job summary

Kyocera Document Solutions America, Inc. seeks a Field Service Technician to service and maintain MFPs and printers at customer locations.

You will diagnose issues, perform emergency and preventive maintenance, and ensure machines operate at peak efficiency while representing the company professionally. You will travel to customer sites, troubleshoot electrical and mechanical failures, and provide training to operators to boost productivity and reduce service tickets.

Qualifications

• High school diploma or equivalent or related experience.
• Computer literate with basic networking knowledge.
• Ability to install/diagnose network printers.
• Valid driver's license with clean record.
• Willingness to travel to customer sites.
• Ability to read and follow technical schematics and service manuals.
• Troubleshoot electrical and mechanical failures.
• Strong communication and customer service skills.

Responsibilities

• Travel to customer locations to complete service calls as per policy.
• Diagnose, repair and maintain equipment at customer sites.
• Maintain accurate car stock parts inventory.
• Provide ongoing operator training to improve productivity and uptime.
• Present a professional image with excellent customer service.
• Report poor machine performance to the manager on first suspicion.
• Keep up with new technology via manufacturer classes and online training.
• Collaborate with customer service to manage and close service calls.
• Maintain current KPI requirements for the role.
• Perform other duties as assigned.

Skills

Networking basics

Customer service

Communication skills

Travel to customers

Read schematics

Electrical/mechanical troubleshooting

Independent work under pressure

Education

High school diploma or equivalent

Job description

Overview

When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability and a sense of urgency all while putting knowledge to work to drive change.

In addition, we’re a Great Place to Work… and we really mean it! Kyocera Document Solutions America, Inc. has been officially certified as a Great Place to Work since 2022. An organization earns this distinction when its employees have expressed their trust in the people they work for, have pride in what they do and enjoy the people they work with.

As a Technician, you will be responsible for providing a high level of service to our clients by maintaining optimum performance of their MFP’s and printers. You will complete emergency service calls as well as preventative maintenance calls at the customer’s location.

The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn’t come around every day.

Responsibilities

• Travel to customers’ locations to complete service calls according to company policies.
• Accurately diagnose, repair and maintain equipment in optimum operating condition at customers’ locations.
• Manage and maintain a highly accurate car stock parts inventory.
• Provide on-going key-operator training to enhance user productivity, increase machine uptime and reduce service tickets.
• Project a positive company image through proper attire, personal grooming, exceptional communication skills, and excellent customer service.
• Report poor machine performance at first suspicion to manager.
• Keep current with new technology through off-site manufacturer's classes and online training.
• Collaborate with customer service team to receive, prioritize, and accurately close service calls.
• Maintain current KPI requirements for position.
• Perform other duties as assigned.

Qualifications

• A high school diploma or equivalent; or industry related experience and/or training; or combination of education and experience.
• Computer literate and basic knowledge of networking.
• Ability to install/diagnose a network printer.
• Valid driver's license with an excellent driving record.
• Ability to travel to and from customers within the subsidiary’s customer base.
• Ability to read and follow technical schematics and service manuals.
• Ability to troubleshoot electrical and mechanical failures.
• Excellent communication skills.
• Able to work independently, under pressure at customer locations and to accept direction on given assignments.
• Physical requirements: ability to bend, lift 50 pounds.
• Strong customer service skills.
• Car Insurance Requirements:

• Standard Coverage with $1,000 Deductibles
• Bodily Injury $100,000 / $300,000
• Property Damage $50,000
• Collision Deductible $1,000
• Comprehensive Deductible $1,000

Preferred:

• Computer skills including a working understanding of basic network connectivity and print drivers.
• Minimum 2 years mechanical and electrical support experience, within office product industry.
• Minimum training 2 current KDA or other manufacturer’s on-line apps or “connectivity” courses.

Note

This is a general description of the duties and responsibilities most frequently required of this position. The company may from time-to-time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.

Kyocera Document Solutions America, Inc is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company’s portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change. Kyocera is looking for enthusiastic and innovative people to help our customers run their businesses more efficiently and more profitably. We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays.

KYOCERA Document Solutions America, Inc. is an Equal Opportunity Employer, a VEVRAA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, national origin, religion, creed, disability, age, sex, sexual orientation, gender identity, protected veteran status, marital status, or familial status.