Manager, Service Assurance

KYOCERA Document Solutions America, Inc.; Fairfield (NJ); On-site; USD 40,000 - 60,000; Full time

Job summary

Kyocera Document Solutions America, Inc. is seeking a technician to provide high-level service to clients by maintaining optimum performance of their MFPs and printers. You will handle emergency service calls as well as preventative maintenance at the customer’s location.

The role offers the chance to be part of an organization focused on excellence, accountability and a sense of urgency. Joining our team means contributing to change in the printing industry while working within a company that

Job description

When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability and a sense of urgency all while putting knowledge to work to drive change. In addition, we’re a Great Place to Work… and we really mean it! Kyocera Document Solutions America, Inc. has been officially certified as a Great Place to Work since 2022. An organization earns this distinction when its employees have expressed their trust in the people they work for, have pride in what they do and enjoy the people they work with.

As a technician, you will be responsible for providing a high level of service to our clients by maintaining optimum performance of their MFP’s and printers. You will complete emergency service calls as well as preventative maintenance calls at the customer’s location. The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn’t come around every day.

Responsibilities