Service Technician

Empire Nissan; Ontario (CA); On-site; USD 39,000 - 58,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K

Wellness Program

Community Involvement

Paid vacations & holidays

Job summary

Empire Nissan is seeking a Service Technician to service and repair vehicles per management standards. Prior dealer-level experience and ASE certification are preferred. A high school diploma or GED with some automotive training is required, along with an unrestricted driver's license and a clean driving record.

Strong communication and customer service skills are essential. The role involves diagnostics, routine maintenance, road-testing, and ensuring quality work while maintaining a

Qualifications

• High school diploma or GED; some post-secondary automotive training.
• At least one year of dealer-level or large facility experience.
• ASE certification(s) or certification(s) in brakes, electrical/electronic systems or engine performance preferred.
• Unrestricted driver's license and a clean driving record.
• Excellent communication, customer service, and problem-solving skills.
• California driver's license in the state you will work with a clean driving record.

Responsibilities

• Effectively and accurately perform quality repair work in accordance with dealership's and factory standards.
• Check fluids and maintenance-related parts and top-off or replace fluids/filters as required.
• Perform routine service inspections or tests and complete standard maintenance jobs.
• Road-test vehicle to ensure quality repair work was completed.
• Maintain cleanliness of vehicles while performing service or repairs.
• Ensure documentation is complete and in compliance with regulations and standards.
• Follow shop policy, safety, and environmental rules.
• Assist with inventory stocking and general shop duties.
• Attend staff meetings, trainings, and educational classes.
• Complete system diagnostics and full automotive troubleshooting and testing.
• Maintain an organized and neat shop area.
• Communicate with service advisors regarding status and ETA.
• Continuously learn new technical information in training sessions.

Skills

Communication skills

Customer service

Problem solving

Team collaboration

Education

High school diploma or GED

Automotive training

ASE certification

Job description

Overview

TheService Technicianservices and repairs vehicles as assigned by management following all established standards and procedures. In addition, he or she may be assigned to conduct pre-delivery service on new vehicles to ensure excellent working order for the customer. We deliver the highest quality service while maintaining the highest level of customer satisfaction.The ideal candidate has a high school diploma or GED, some post-secondary automotive training, at least one year of dealer-level or large facility experience, and certification by the National Institute for Automotive Service Excellence (ASE). An unrestricted driver's license and a clean driving record, a strong technical performance record, and strong physical dexterity and stamina to get the job done are required. He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.

In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.

Responsibilities

• Effectively and accurately perform quality repair work in accordance with dealership's and factory standards.
• Checks all fluids and maintenance-related parts and tops-off or replaces fluids or filters/parts as required.
• Performs routine service inspections or tests and completes standard maintenance jobs.
• Road-test vehicle to ensure quality repair work was completed.
• Maintains cleanliness of vehicles while performing service or repairs.
• Ensures that required documentation is complete and is in compliance with regulations and standards.
• Follows all shop policy, procedure, safety, and environmental rules.
• Helps maintain shop appearance and safety standards and ensures the shop runs in an efficient manner by performing duties such as inventory stocking and other general functions.
• Attends all staff meetings, trainings, and educational classes as required.
• Complete system diagnostics and full automotive troubleshooting and testing.
• Maintain an organized and neat shop area.
• Communicate directly with service advisors regarding the status of the service work as well as the estimated time for completion so that customers can be informed.
• Continuously learn new technical information and techniques in formal training sessions in order to stay informed with rapidly changing automotive technology.
• Demonstrates behaviors consistent with the Company's Values in all interactions with customers, coworkers and vendors.
• Performs other duties as assigned.

Qualifications

• 1+ year Master Certifed or ASE Certifed experience ONLY! (Nissan dealership experience preferred).
• Able to drive both automatic and standard-transmission vehicles.
• National Institute of Automotive Service Excellence (ASE) certification (s) or certification (s) in different specialized areas such as: brakes, electrical/electronic systems or engine performance preferred.
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
• Excellent interpersonal skills to interact professionally with customers, vendors, and staff.
• Safety and customer service oriented.
• Able to bend, kneel, squat, stand, and lift heavy objects as needed.
• Professional appearance and work ethic.
• Self-motivated with solid work habits.
• California driver's license in the state that you will work with a clean driving record.