Service Technician

Autohaus on Edens; Northbrook (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

Autohaus on Edens is seeking a Mercedes Benz Service Technician to diagnose and repair a range of vehicles in a high-quality service environment. You will troubleshoot customer concerns with up-to-date tools, maintain a courteous demeanor, and ensure service is delivered correctly the first time.

The role requires ASE certification and a strong focus on safety and compliance. Ideal candidates will have warranty and non-warranty inspection experience, solid communication skills, and the ability

Qualifications

• High school diploma or equivalent required.
• ASE certification required.
• Technical or trade school degree preferred.

Responsibilities

• Troubleshoot customer concerns using current tools.
• Show courtesy to all customers.
• Greet customers in the Service Drive when needed.
• Keep up to date with service publications and Asist terminal operations.
• Ensure safe and first-time correct service is delivered.
• Address original concerns before upselling.
• Inspect vehicles for additional sales opportunities.
• Return vehicles clean or cleaner than arrival.
• Participate in factory or in-house training.
• Complete paperwork accurately and attach forms to RO.
• Perform other duties as assigned by the Service Manager or Group Leader.
• Be on time and in a clean uniform.

Skills

Warranty inspections

Diagnostics

Maintenance

Repair service

Customer service

Communication skills

Professional appearance

High-energy personality

Reading instructions

Good judgement

Valid driver's license

Education

High school diploma

ASE certification

Technical or trade school degree preferred

Job description

Mercedes Benz Service Technician

Customer satisfaction is a result of your personal work habits and ethics and is of utmost importance as part of your job function.

The Service Technician is also responsible for setting goals for personal service improvement, and monitor progress against customer satisfaction index numbers and production numbers as provided by the Service Manager.

Responsibilities

Primary Responsibilities

• Correctly troubleshoot customer concerns using the latest administrative and technical tools provided
• Ensure that common courtesy is shown toward all customers you come into contact with
• While in the vicinity of the Service Drive, act as a secondary customer greeter to customers that have not yet been acknowledged
• Keep up to date with all technical publications, Service Comm, and Asist terminal operations
• Make every reasonable effort to ensure safe and honorable vehicle service is delivered as promised the first time
• Address all original customer concerns before moving onto additional sales
• Inspect every vehicle for additional sales opportunities ensuring that the vehicle is being maintained to the local area and factory recommendation
• Ensure the customers vehicle is returned as clean, or cleaner than when it arrived
• Participate in any Factory, or in-house sponsored training programs offered to you
• Complete all paperwork completely and correctly, then ensure all required shop forms are attached to the RO hard copy
• Perform any other duties assigned by the Service Manager, ASM or Group Leader
• Always come to work on time, ready to work, and in a clean uniform

Ideal candidates will have:

• Experience in performing warranty and non-warranty inspections, diagnostic, maintenance, and repair service on various vehicle makes and models.
• Proven track record of achieving or over-achieving goals
• Outstanding communication skills
• Professional appearance and work ethic
• Great attitude with a high-energy personality
• Superior customer service skills
• Ability to read and comprehend instructions
• Ability to exercise good judgement
• Valid State drivers license and good driving record

Required Education:

• High school diploma or equivalent
• Must have technical aptitude displayed by ASE certification
• Technical or trade school degree preferred

Compensation:

We offer competitive pay, health, paid vacation, paid holidays, and a professional work environment.

Become a member of a winning team that offers growth opportunity, excellent earning potential and leadership that appreciates your drive, skills and ability.

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug free workplace.