TECHNICIAN

Mynissanmarietta; Marietta (GA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Paid vacation

Paid holidays

Professional work environment

Job summary

Mynissanmarietta in Marietta, Georgia is seeking a Service Technician dedicated to delivering excellent customer satisfaction and service. The role involves troubleshooting customer vehicle concerns using advanced administrative and technical tools while ensuring each vehicle is returned clean.

Ideal candidates will possess strong communication skills, ASE certification, and a passion for superior customer service. Competitive pay, health benefits, and a supportive work environment are offered to successful applicants.

Qualifications

• Experience in performing warranty and non-warranty inspections and repairs.
• Proven track record of achieving goals.
• Valid State driver’s license and good driving record.

Responsibilities

• Correctly troubleshoot customer concerns.
• Ensure safe vehicle service is delivered as promised.
• Inspect vehicles for additional sales opportunities.

Skills

Troubleshooting customer concerns

Communication skills

Customer service skills

Judgment

Ability to read instructions

Education

High school diploma or equivalent

ASE certification

Technical or trade school degree

Job description

Customer satisfaction is a result of your personal work habits and ethics and is of utmost importance as part of your job function.

The Service Technician is also responsible for setting goals for personal service improvement and monitoring progress against customer satisfaction index numbers and production numbers as provided by the Service Manager.

Primary Responsibilities

• Correctly troubleshoot customer concerns using the latest administrative and technical tools provided
• Ensure that common courtesy is shown toward all customers you come into contact with
• While in the vicinity of the Service Drive, act as a secondary customer greeter to customers that have not yet been acknowledged
• Keep up to date with all technical publications, Service Comm, and Asist terminal operations
• Make every reasonable effort to ensure safe and honorable vehicle service is delivered as promised the first time
• Address all original customer concerns before moving onto additional sales
• Inspect every vehicle for additional sales opportunities ensuring that the vehicle is being maintained to the local area and factory recommendation
• Ensure the customers vehicle is returned as clean, or cleaner than when it arrived
• Participate in any Factory, or in-house sponsored training programs offered to you
• Complete all paperwork completely and correctly, then ensure all required shop forms are attached to the RO hard copy
• Perform any other duties assigned by the Service Manager, ASM or Group Leader
• Always come to work on time, ready to work, and in a clean uniform

Requirements

Ideal candidates will have

• Experience in performing warranty and non-warranty inspections, diagnostic, maintenance, and repair service on various vehicle makes and models.
• Proven track record of achieving or over-achieving goals
• Outstanding communication skills
• Professional appearance and work ethic
• Great attitude with a high-energy personality
• Superior customer service skills
• Ability to read and comprehend instructions
• Ability to exercise good judgement
• Valid State drivers license and good driving record

Required Education

• High school diploma or equivalent
• Must have technical aptitude displayed by ASE certification
• Technical or trade school degree preferred

Compensation

We offer competitive pay, health, paid vacation, paid holidays, and a professional work environment.

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug free workplace.