Service Technician

Daiohs First Choice; Northbrook (IL); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

401(k) and company matching

Medical, Dental and Vision Insurance

Flexible Spending Account

Paid vacation and sick time

Monthly bonus opportunities

Life insurance

9 paid holidays

Job summary

Daiohs First Choice is looking for a dedicated Service Technician located in Northbrook, Illinois. The role involves performing service activities on coffee brewing equipment and ensuring customer satisfaction through effective communication and maintenance.

Benefits include a starting hourly rate of $20.00-$24.00, monthly bonuses, 401(k) with company matching, medical and dental insurance, and paid time off. A high school diploma or equivalent and a valid driver’s license are required.

Qualifications

• Customer service experience is a plus.
• Experience in technical maintenance preferred.
• Must have a valid driver's license.

Responsibilities

• Perform service activities on coffee brewing equipment.
• Instruct customers on equipment use and respond to inquiries.
• Complete service calls and paperwork accurately.
• Maintain proper parts inventory for the service vehicle.
• Refurbish and repair coffee equipment.
• Ensure service vehicle maintenance and obey traffic laws.

Skills

Customer service

Technical maintenance

Inventory management

Education

High school diploma or equivalent

Job description

Description

At First Choice Coffee Services, we’re on a mission to fuel workplaces across the nation with unbeatable customer service and top-quality office coffee solutions. For nearly 50 years, we've proudly served businesses throughout the U.S., delivering premium coffee experiences right to their break rooms. We're currently seeking a Service Technician to join our growing team! If you're energized by a fast-paced environment and have a passion for delivering great service, we’d love to hear from you.

Why Join Us?

• Be part of a trusted, established company
• Enjoy a supportive, team-oriented work culture
• Take pride in helping businesses stay fueled and focused

What You’ll Be Doing – The Role

• Perform scheduled and unscheduled service activities on our coffee brewing equipment, including emergency service calls, preventive maintenance, installations, and equipment removals at customer locations.
• Instruct customers on the proper use of coffee equipment, respond to inquiries from customers about coffee equipment, and communicate customer inquiries to appropriate First Choice staff.
• Complete all service calls and related paperwork in an accurate and timely manner.
• Maintain proper parts inventory for assigned service vehicle and inventory parts on a monthly basis.
• Refurbish and repair coffee equipment for use at customer sites.
• Prepare records such as service orders, product disbursement sheets, monthly inventory, and parts inventory in accordance with First Choice policies and procedures.
• Ensure that assigned service vehicle undergoes routine maintenance as needed, obey all traffic laws, and maintain a valid driver’s license.
• Assume route driver duties during vacation, extended leave, or other absence of regular branch delivery drivers; perform other deliveries as needed.
• Maintain and clean the service area.
• Receive, organize, and maintain parts for equipment.

What’s in it for me? – The Benefits

• Starting hourly rate of $20.00-$24.00
• Monthly Bonus Opportunities
• 401(k) and company matching
• Medical, Dental and Vision Insurance
• Employee Assistance Program
• Flexible Spending Account
• Life insurance
• Paid vacation and sick time
• 9 paid holidays

Requirements

What you’ll bring – The Person:

• High school diploma or equivalent
• Past Experience is a plus
• Valid Drivers License

Daiohs USA is committed to providing all applicants and employees equal employment opportunities when it comes to hiring, job assignments, compensation, benefits, training, and all other work-related matters. Personnel decisions at Daiohs are made without considering someone’s legally protected characteristics, such as their race, color, religion, gender, gender identity or expression, pregnancy, sexual orientation, marital status, age, national origin, ancestry, citizenship, physical or mental disability, genetic information or characteristics, diagnosis or history of cancer, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.