Service Technician

Meritum Energy; North Carolina; On-site; USD 40,000 - 55,000; Full time

Job summary

Join a leading energy solutions provider as a Service Technician in Yanceyville, NC. In this role, you'll be responsible for the installation, repair, and maintenance of propane equipment, ensuring customer safety and satisfaction. The position requires strong technical skills, problem-solving abilities, and a commitment to excellent service. This opportunity offers competitive benefits including health insurance and 401(k) with company match.

Benefits

Competitive hourly wage

401(k) with 6% company match

Health and vision insurance

Company paid dental insurance

Paid time off with rollover hours

Referral bonus programs

Qualifications

• Minimum 5 years work experience as a Service Technician.
• Advanced knowledge of propane (LP) systems.
• Ability to solve problems and repair equipment on-site.

Responsibilities

• Load, secure, transport, and deliver propane to residential/commercial locations.
• Perform pre and post-trip inspections on delivery equipment.
• Repair LP Furnaces, Water Heaters, LP appliances and troubleshoot equipment.

Skills

Customer service

Problem-solving

Communication skills

Technical knowledge of propane systems

Education

High school diploma or equivalent

Class A or B CDL

Hazmat and Tankers Endorsements

Job description

Job Details

Level: Experienced

Job Location: Thomas Bros - Yanceyville, NC

Position Type: Full Time

Education Level: High School

Salary Range: Undisclosed

Job Category: Skilled Labor - Trades

Job Summary

Who We Are

Pico Propane is a leading provider of propane, natural gas, diesel, and other mobile energy solutions throughout Texas, New Mexico, Florida and North Carolina. Known for our unwavering commitment to safety, service excellence, and community partnership, we proudly stand by our company motto: We Sell Service.

Why Join Us?

We're committed to supporting our team members with benefits that match our values of safety, service and stability. Here's what you can expect:

• Competitive hourly wage
• 401(k) with 6% company match
• Health and vision insurance
• Company paid dental insurance
• Company paid AD&D and life insurance
• Paid time off with rollover hours
• Referral bonus programs

Job Summary

We are seeking a dedicated Service Technician to join our Pico Propane team in Yanceyville, NC. The Service Technician will play a crucial role in the daily operations. This unique opportunity will also offer responsibilities with installation, repair, and maintenance of propane/fuel equipment, in a growth-oriented environment, providing propane deliveries in a safe and efficient manner, with a key focus on customer satisfaction.

To ensure success, one must have a willingness to multitask, a passion for customer service and the aspiration to be involved with building a local business. This will require excellent communication skills, a positive attitude in the face of challenges and the ability to execute identified solutions. Above all else, personal safety and the safety of our customers must be the highest priority.

Duties & Responsibilities:

• Comply with all city, state, and federal regulations
• Loads, secures, transports, and delivers propane and fuel to residential/commercial locations; preps, stages, and installs tanks for new customers
• Performs pre and post-trip inspections on equipment used for the transportation of hazardous materials
• Maintains and completes accurate records by documenting truck inspections, hours of service, product transported, and miles driven in compliance with all DOT regulations
• Repairs equipment such as LP Furnaces, Water Heaters, LP appliances and troubleshoots problems with existing equipment
• Ensures that delivery vehicle receives service according to maintenance schedule; reports larger service needs and mechanical issues to supervisor
• Upholds excellent company representation standards and equipment presentation
• Works to exceed customer expectations through effective communication and service
• Ensures customer safety through prefill inspections, awareness and system testing, as required
• Provides customers with verbal and written operating instructions for new equipment
• Maintains equipment and cleans up after the job is complete
• Records and maintains stock levels
• Maintains the work vehicle and general maintenance of the vehicle
• Performs all other related duties as assigned.

The absence of specific statements of duties does not exclude those tasks from the position if the work is similar, related, or a logical assignment of the position.

Qualifications

Required Skills/Abilities:

• Proven work experience as a Service Technician (Min. 5 yrs)
• Advanced knowledge of propane (LP) systems
• Willingness to learn and grow
• To uphold a customer culture that continually strives to exceed expectations
• Support growth and retention efforts
• Ability to solve problems and repair equipment on site
• Proficient in the Microsoft Office Suite
• Customer service oriented

Education, Certification, Licenses Required:

• High school diploma or equivalent required
• Class A or B CDL required
• Must have a valid driver’s license with a clean driving record
• Hazmat and Tankers Endorsements required
• Propane & Natural Gas Technician Certification: CETP or equivalent preferred but not required
• NC Fuel Piping License- Preferred but not required

Physical, Mental, and Behavioral Requirements:

The physical requirements described here are representative of those that must be met by the incumbent to successfully perform the essential functions of this job.

• Position requires the ability to stand, walk, stoop, kneel, crouch and manipulate (lift, carry, move) light to heavy weights of 10 to 80 lbs. for approximately 90% of the work shift.
• Ability to regularly climb in and out of a commercial motor vehicle, multiple times per work shift
• Good hand eye coordination, arm hand and finger dexterity, including the ability to grasp and visual acuity to operate equipment is required, including at night.
• Frequent sitting, reaching with hands and arms
• Must be able to speak and hear
• Position is subject to pre-hire DOT medical certification requirements and drug and/or alcohol testing, as well as a physical abilities test performed by a company provider
• Must pass pre-employment screening and background check
• Position may require working evening hours and weekends as needed
• Work is normally performed outside where exposure to conditions of extreme heat/cold, fumes and gases is common. airborne particles

The above statements are intended to describe the general nature and level of work that is expected to be performed. They are not intended to be construed as an exhaustive listing of all responsibilities, duties and skills required. Also, whether particular duties or demands listed above or elsewhere are “essential” is a case-by-case determination, depending on the operational realities and staffing at the individual location. For questions about whether a particular function is essential in your particular role, please contact HR at [phone].

Meritum Energy Holdings is an equal opportunity employer to all qualified applicants regardless of age, color, national origin, citizenship status, physical or mental ability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status with regard to public assistance, status as a disabled veteran and/or veteran of the Vietnam War Era or any other characteristic protected by federal, state, or local law.