Service Technician

Cleanslate; New York (NY); On-site; USD 34,000 - 48,000; Full time

Job summary

Cleanslate is seeking a skilled Field Service Technician to troubleshoot and repair commercial dish machines, electric hot water boosters, and washers across the Tri-State area, ensuring optimal performance and customer satisfaction.

You will collaborate with Territory Managers, identify and order repair parts, recap service calls with detailed CSR reports, assist with installation, and respond quickly to emergencies.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years field experience or strong electrical repair aptitude.
• Excellent verbal and written communication in a fast-paced environment.
• Professional demeanor with ability to work independently or on a team.
• Reliable with strong organizational skills and multitasking.
• Proficient with hand tools and electrical meters.
• Experience with plumbing tasks.
• Tech-savvy; experience with Salesforce or CRM systems.
• Valid driver’s license with clean record.
• Background check successful completion.

Responsibilities

• Troubleshoot and repair commercial dish machines, electric hot water boosters, and washers.
• Work with Territory Managers to deliver exceptional customer experience.
• Identify and order correct repair parts promptly to minimize downtime.
• Recap service calls with CSR reports and review actions with customers.
• Build and maintain positive customer relationships through service and communication.
• Assist with installation of new equipment for customers.
• Provide emergency service response and urgent issue resolution.
• Travel within the Tri-State area; some overnight travel may be required.
• Full-time schedule with competitive hourly rate; company vehicle provided; overtime available.
• Hours Monday to Friday; hours vary with service needs.

Skills

Customer communication

Professionalism

Dependability

Time management

Teamwork

Technical aptitude

Education

High school diploma or equivalent

Tools

Hand tools

Electrical meters

Power tools

Salesforce

Job description

Cleanslate is a nationwide leader in industrial cleaning solutions, dedicated to delivering top-tier hygiene services. Our primary focus is on providing a personalized and seamless customer experience. We are committed to exceeding our goals and driving higher levels of customer satisfaction.

What You Will Do:

Scope:

• Troubleshoot and Repair:Diagnose and fix issues with commercial dish machines, electric hot water boosters, and commercial washers to ensure optimal performance.
• Customer Interaction:Work closely with Territory Managers to deliver exceptional customer experience, addressing any concerns and providing solutions.
• Parts Management:Identify and order the correct repair parts promptly to minimize downtime and ensure efficient service.
• Service Reporting:Recap each service call with a detailed Customer Service Report (CSR) and review the findings and actions taken with the customer to ensure transparency and satisfaction.
• Customer Relationships:Build and maintain strong, positive relationships with customers through consistent, high-quality service and communication.
• Equipment Installation:Assist with the installation of new equipment for customers, ensuring proper setup and functionality.
• Emergency Response:Respond quickly and effectively to customer emergency service calls, providing timely solutions to urgent issues.
• Travel Requirements:Travel within the Tri-State area to service customer locations, with some overnight travel required as needed.
• Work Schedule:Full-time position with a competitive hourly rate, company vehicle provided. Overtime is available, and work hours are Monday to Friday, with varying hours depending on service needs.

Basic Qualifications:

• Education:High school diploma or equivalent is required.
• Experience:Minimum of 2 years of field experience in a related role, or a demonstrated strong aptitude for electrical service and repair.
• Communication Skills:Excellent verbal and written communication skills are essential, especially in a fast-paced work environment. Ability to clearly explain technical issues and solutions to customers and team members.
• Professionalism:Ability to interact professionally with customers, colleagues, and supervisors. Must be able to work independently and as part of a team, always maintaining a high level of professionalism.
• Dependability and Organization:Highly dependable with a strong organizational skill set. Must be able to manage time effectively, prioritize tasks, and handle multiple responsibilities simultaneously.
• Technical Proficiency:Proficient in using a variety of hand tools and electrical meters for diagnosing and repairing equipment. Must be skilled in performing repairs using power tools.
• Plumbing Skills:Experience in general plumbing tasks, including installation, maintenance, and repair of plumbing systems.
• Technology Savvy:Comfortable using technology, particularly Salesforce or similar customer relationship management (CRM) systems, to streamline customer processes and enhance interactions. Ability to quickly learn and adapt to new software and tools.

Must possess a valid driver’s license with a clean driving record.

Successful completion of a background check is required.