Service Technician

Zanasi USA; Minnesota; Vor Ort; USD 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Health Insurance

Dental Insurance

Short Term/Long Term Disability

Life Insurance

Personal Time Off (PTO)

Retirement Plan

Cell phone & PC

Company Wide Bonus Plan (Quarterly and

Annually

Tuition Reimbursement

Zusammenfassung

Zanasi USA, a leading distributor in industrial inkjet coding and marking, seeks a Service Technician to install, service, and support equipment across industries. Responsibilities include troubleshooting, installing software, training staff, and providing remote support.

Requires travel up to 10–15% and commuting to Maple Grove, MN. Work hours are typically full-time, M–F 8:00 am–4:30 pm, with compensation based on experience.

Qualifikationen

• Five+ years in customer/field/technical service (preferred).
• Ability to troubleshoot machine issues and interpret diagrams.

Aufgaben

• Troubleshoot electrical/low-pressure fluid systems.
• Repair/replace system components.
• Install system software and troubleshoot.
• Install new systems at customer sites.
• Train operators and maintenance personnel.
• Provide technical support via phone, email or video.
• Maintain equipment at main office.
• Coordinate with Sales on applications/recommendations.
• Keep service area up to company standards.
• Other duties as assigned.

Kenntnisse

Strong communication

Customer service

Troubleshooting

Train others

Tools

Office software

Equipment training tools

Jobbeschreibung

Job Description

Job Description

Zanasi USA – Service Technician

As a leading distributor in the industrial inkjet coding and marking industry, Zanasi USA is seeking an experienced Service Technician to support the Zanasi USA team!

Qualified candidates will be responsible for installing, servicing, and supporting industrial inkjet printing equipment to various industries. These printers typically apply human and machine-readable information onto many popular consumer goods. Work duties include:

• Troubleshooting electrical/low-pressure fluid systems

• Repairing/replacing system components

• System software installation and troubleshooting

• Installation of new systems at customer sites

• Operator and maintenance personnel training

• Technical support to customers via phone, email, or virtual meeting interface

Additional duties will also include:

• Maintaining industrial business equipment at the our main office

• Coordinating with Sales on customer needs for applications/recommendations

• Maintaining the service area to company standards

• Other duties are possible as assigned

QUALIFICATIONS:

• Five plus years experience in Customer/Field Service/Technical Service (preferred)

• Working knowledge of industrial inkjet equipment (preferred)

• Demonstrated ability to troubleshoot and solve machine issues using practical techniques and instrumentation

• Able to interpret schematic diagrams and drawings

• Ability to train others on the use and maintenance of equipment

• Strong communication skills

• Customer service focused approach to supporting the customer base

• Demonstrated ability to process information and develop written procedures that are clear and accurate, professional communication, verbal and written skills

• Able to interface with customers and employees at all levels within the organization and communicate effectively with them

• Possess basic knowledge of Sales, Customer Service, and Engineering departmental functions and how they interface

• Proficient in the use of standard office software programs and equipment

• Ability to lift up to 50lbs

• Comfortable working in multiple environments including office, workshop, manufacturing facilities

• Must be able to travel 10 - 15% local and/or overnights

• Must be able to reliably commute to the primary office location in Maple Grove, MN

This is a permanent full-time position. Typical hours will be: M - F 8:00 am to 4:30 pm

Compensation: Based upon experience

Zanasi USA offers the following benefit package:

• Health Insurance

• Dental Insurance

• Short Term/Long Term Disability

• Life Insurance

• Personal Time Off (PTO)

• Retirement Plan

• Cell phone & PC

• Company Wide Bonus Plan (Quarterly and Annually)

• Tuition Reimbursement

If you enjoy working for a private company in a family-feel type atmosphere then Zanasi USA is the place for you!