Service Technician

Industrial Packaging Supplies Inc; Mauldin, Simpsonville (SC, SC); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Paid holidays

PTO

Comprehensive benefits package

Job summary

IPS Packaging & Automation is seeking a skilled Service Technician for our Mauldin, SC team. The role focuses on field service installation, maintenance, inspection, and repair of packaging equipment at customer sites, with a emphasis on troubleshooting, parts sales, and supporting joint sales efforts.

The ideal candidate will have 2+ years in technical service, a high school diploma, and strong communication, time management, and teamwork skills.

Qualifications

• 2+ years of technical service experience.
• High School Diploma or equivalent.
• PC proficiency in Microsoft-based programs and internet skills.
• Strong interpersonal, time management, and communication skills.
• Ability to fill out service reports and inspection checklists properly and completely.
• Ability to work independently and in a team environment.

Responsibilities

• Install, maintain, inspect, and repair equipment at customer sites.
• Troubleshoot and repair packaging equipment; assist in parts sales.
• Provide new equipment start-up services and promote maintenance programs.
• Manage service vehicle inventories and assist in sales calls for equipment solutions.
• Make quality service calls on customers and prospects; coordinate with manufacturers on repairs.
• Complete admin duties including computer, workflow, and pricing tasks.
• Take on other responsibilities as assigned by the Service Manager.

Skills

Technical service experience

Interpersonal skills

Time management

Communication skills

Self-motivation

Teamwork

Education

High School Diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Technical Mauldin, Simpsonville, SC, US

At IPS Packaging & Automation, we’ve been transforming the packaging industry for 50 years, delivering innovative, cutting-edge solutions that help businesses of all sizes move forward. From our humble beginnings in 1976 with a single warehouse in Greenville, SC, we have grown into a nationwide operation with more than 17 locations and a continued commitment to expanding our footprint.

Our success comes from our deep industry expertise and problem-solving mindset. We design cost-effective, high-performing packaging solutions that protect every product our customers ship. Beyond offering a full range of packaging supplies, we provide value-added services including custom design, engineering, automation, equipment sales, and ongoing support.

As a proud 2nd-generation, veteran-owned company and a recipient of the 2025 Gold HIRE Vets Medallion Award, we care deeply for our teammates and the communities we serve. IPS fosters a dynamic, performance-driven environment where careers can thrive. Whether you are a customer or a candidate, we believe in growing together.

We are looking for a skilled Service Technician to join our Mauldin, SC team to help us achieve our goals!

Position Summary

The Service Technician reports to theAutomation Division Managerand is responsible for field service installation, maintenance, inspection, and repair for new and existing equipment at the customer site. The Service Technician is responsible for troubleshooting, repairing machines, parts sales, planned maintenance programs, and assisting in joint sales calls for new and existing customers.

Position Responsibilities

• Responsible for different types of equipment including Stretch Film machines, Strapping machines, Case Sealers, Shrink Film machines, Sealers, etc.


• Diagnose and repair packaging equipment for new and existing customer base


• New equipment start-up services


• Promote planned maintenance programs


• Accountable for service vehicle inventories


• Work closely with sales on recommending new equipment solutions


• Make quality service calls on customers and prospects


• Work closely with equipment manufacturers on repairing and maintaining equipment


• Repair and service administrative duties, including computer, workflow, and pricing-related tasks.


• Any other job responsibilities as assigned by the Service Manager

Essential Skills and Experience

• 2 or more years of technical service experience


• High School Diploma or equivalent


• PC proficiency in Microsoft-based programs and internet skills


• Strong interpersonal, time management, and communication skills


• Ability to fill out all service reports and inspection checklists properly and completely


• Ability to deal with a variety of customers in a highly professional and diplomatic manner


• Self-starter and motivated to work independently


• Ability to work in a team environment

What We Offer

• Paid holidays, vacation, and PTO


• Comprehensive benefits package including medical, dental, vision, HSA/FSA options, life insurance, short- and long-term disability, voluntary supplemental coverage, and an