Service Technician

Fireside Hearth & Home; Madison (WI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k match

Cash Profit Sharing

Discounted Stock Purchase Plan

Paid Time Off

Paid Holidays

Tuition Assistance

Job summary

Fireside Hearth & Home in Madison, WI is seeking a Service Technician to perform in-home service on fireplaces, inserts, stoves, and facings. You’ll diagnose issues, startup fireplaces, and orient homeowners while learning our product line.

Qualifications include comfort with hand/power tools, strong customer service, and a valid driver’s license. On-site role with opportunities for growth and comprehensive benefits.

Qualifications

• No experience repairing fireplaces is required—learn on the job with an experienced technician.
• Candidates must be comfortable using hand and power tools and possess good customer service.
• HVAC or electrical knowledge is a plus, and ability to lift 50+ lbs is required.
• You must be 18+, have a valid driver's license, and meet driving standards.

Responsibilities

• Use diagnostic tools to diagnose and repair fireplace components per manufacturer specs.
• Initiate fireplace startups and provide homeowner orientations.
• Learn Fireside’s product line to upsell after-market parts and accessories.
• Communicate clearly with customers to ensure quality service completion.
• Follow all company safety standards and procedures.

Skills

Hand tools

Power tools

Customer service

Mechanically inclined

Valid driver’s license

Tablet experience

Education

High School Diploma or equivalent

Job description

Position at Fireside

Fireside Hearth and Home (FHH) is looking to add a Service Technician in Madison WI.

Fireside Hearth & Home is the world’s largest and leading fireplace installing distributor and retail dealer in North America and a subsidiary of Hearth & Home Technologies – the largest manufacturer of fireplace products and an HNI Corporation operating company. Fireside is a team of 400+ hearth experts located across 6 regions, 12 states and 29 branches across the USA. Check us out at www.fireside.com.

We are currently seeking a Service Technician to provide professional in-home service calls on fireplaces, inserts, stoves, and facings.

Responsibilities

• Use diagnostic tools to diagnose and repair fireplace components to resolve operating problems according to manufacturer’s specifications (including and not limited to ignition systems, gas pressures, venting, mechanical, and house pressure).
• Initiate fireplace startups and perform homeowner orientations.
• Learn Fireside’s product line to sell after-market service parts, products, and accessories to consumers.
• Effectively communicate with customers to ensure services are completed and meet quality standards.
• Follow all company Safety standards and procedures.

Qualifications

• No experience repairing fireplaces required – you will work with an experienced technician to learn on the job.
• Candidates must have experience working with hand and power tools, be mechanically inclined, and possess excellent customer service skills.
• HVAC or electrical knowledge is a plus.
• Candidates must be able to lift 50+ lbs.
• High School Diploma or equivalent.
• You must be 18 years of age, have a valid driver's license and meet our driving standards.
• Tablet/Computer experience.

What is in it for you?

• Competitive compensation with opportunities for growth
• Medical, Dental, Vision Insurance
• 401k match
• Cash Profit Sharing (after one year of employment)
• Discounted Stock Purchase Plan
• Paid Time Off
• Paid Holidays
• Tuition Assistance
• This position offers an opportunity for new experiences, development, and future career opportunities within HNI Corporation

About Working For Hearth & Home Technologies

Hearth & Home Technologies is a part of the Residential Building Products segment of HNI Corporation (NYSE: HNI). We are the world’s leading manufacturer and marketer of hearth products, which include a full array of gas, electric, wood, and pellet-burning fireplaces, inserts, stoves, facing and accessories.

Since 1951, Fireside Hearth & Home has been making the fireplace selection and installation process easy by offering the best sales and service experience possible. We are fireplace experts focused on the latest trends, technologies, and brands to offer you the best solutions.

In addition to your salary, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision Insurance, Health Savings Account, Disability Benefits, Life Insurance, Paid Time Off and Holidays, and Retirement Benefits). Hearth & Home Technologies benefits are subject to eligibility requirements. Our company endeavors to make www.hearthnhome.com accessible to any and all users.

The Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.