Service Technician

Advanced Office Products, Inc.; Lake Charles (LA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a skilled Service Technician to join their team in Lake Charles. This full-time, on-site role involves installing and servicing a variety of printers, copiers, and scanners, ensuring customers receive exceptional support and service. The ideal candidate will possess strong troubleshooting skills and a commitment to customer satisfaction. With a focus on problem-solving and technical expertise, this position offers the opportunity to work with cutting-edge technology and contribute to a company known for its reliability and innovation. If you have a passion for technology and a desire to make a difference, this is the perfect opportunity for you.

Benefits

Paid Time Off (PTO)

Paid Holidays

Birthday Paid Time Off

Use of Company Vehicle

Qualifications

• Experience with troubleshooting, repair, and maintenance of technology equipment.
• Excellent communication and customer service skills are essential.

Responsibilities

• Install and maintain printers, copiers, and scanners.
• Provide excellent customer support and manage service tickets.

Skills

Troubleshooting

Problem-Solving

Customer Service

Analytical Thinking

Communication Skills

Attention to Detail

Education

Technical Degree or Certification

Tools

MS Office

Ricoh Software

Kyocera Software

Job description

Full-time, on-site role for a Service Technician at AOP Inc in Lake Charles, LA.

Description

About AOP

AOP, Inc. is a premier technology provider on the Gulf Coast, specializing in fiber internet, managed IT services, cloud solutions, and office equipment.

With over 30 years of experience, AOP operates one of Louisiana's most reliable networks, designed to enhance business efficiency and connectivity.

AOP's mission is to empower customers through cutting-edge technology and exceptional customer service.

Job Description

AOP is searching for a skilled service technician to install, service, and repair a variety of printers, copiers, and scanners. In this role, you will be required to set up new systems, perform routine maintenance, and resolve technical issues. You should be able to accurately diagnose faulty equipment and implement effective repairs. To ensure success as a service technician, you should demonstrate problem-solving abilities and be able to provide exceptional customer service with in-depth training and support. This position works closely with the purchasing and logistics team as well as other service technicians and reports directly to the service manager.

Duties and Responsibilities

• Install new printers, copiers, scanners, and copier management software
• Provide routine service and maintenance to copiers, scanners, and printers
• Troubleshoot and repair malfunctioning cartridges, printers, and copiers
• Provide demonstrations and customer training
• Complete service tickets accurately and timely
• Manage inventory of new equipment, parts, and materials
• Provide excellent customer support and service
• Manage schedules and prioritize customer needs

Required Experience/Skills

• Experience with technology equipment troubleshooting, repair, and maintenance
• Analytical thinking and problem-solving abilities
• Excellent written and verbal communication skills
• Ability to work independently and collaboratively
• Demonstrated attention to detail and organizational skills
• Detailed knowledge of computer and copier management software such as MS Office, Ricoh, and Kyocera
• Valid driver’s license and ability to drive a company vehicle
• Technical degree or certification is a plus

Physical Demands

• Must be able to stoop, kneel, reach as necessary to repair equipment
• Occasional need to lift and/or move up to 50 pounds
• Ability to walk or stand for extended periods

Pay & Benefits Summary

• Competitive salary based on experience
• Paid time off (PTO)
• Paid time for holidays and birthday
• Use of company vehicle

Legal Disclaimer

AOP is committed to equal opportunity and does not discriminate against employees or applicants based on race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, or any other protected status under applicable law. This applies to all aspects of employment, including recruitment, hiring, compensation, promotion, discipline, and termination. We strive to make reasonable accommodations for qualified individuals with disabilities as required by law.