Service Technician

Beyondthecontract; Kentucky; On-site; USD 32,000 - 52,000; Full time

Job summary

NorthPoint is seeking a Service Technician to join our team and keep our community operating smoothly. The ideal candidate will handle resident service requests promptly and perform repairs across plumbing, HVAC, appliances, carpentry, and electrical systems.

We expect a commitment to safety, OSHA/EPA compliance, and a strong customer-service orientation. Must be reliable, with a valid driver's license and ability to work indoors and outdoors, with on-call availability as needed.

Qualifications

• High School diploma or equivalent
• EPA Universal HVAC certification
• Valid driver’s license
• Experience in customer service
• Ability to lift up to 25 pounds
• Excellent verbal and written communication

Responsibilities

• Ensure resident service requests are handled in a timely manner
• Troubleshoot and repair community systems (plumbing, HVAC, appliances, carpentry, electrical)
• Comply with OSHA/EPA regulations
• Maintain the exterior/interior of the community to exceed apartment living standards
• Ensure staff and community follow Fair Housing regulations nationally/locally and other laws
• Perform other duties as required

Skills

Customer service

Communication

Teamwork

Problem solving

Organizational skills

On-call readiness

Education

High School diploma or GED

Tools

Hand tools

Power tools

Measuring devices

Job description

NorthPoint is a real estate developer that has grown through combining an entrepreneurial spirit and empowerment of its team members. We are looking for a Service Technician to join our team! NorthPoint provides an inclusive environment that cultivates collaboration and mentorship. Our core values set the foundation of our culture and guide us in every business decision.

"We truly believe, and I’m convinced, we have some pretty incredible assets. But those assets have all come from our people." - Nathaniel Hagedorn | CEO.

What You’ll Do

• Ensure resident service requests are handled in a timely manner
• Troubleshoot and perform necessary repairs to the community including plumbing, HVAC, appliances, carpentry and electrical
• Comply with OSHA/EPA regulations
• Maintain the exterior/interior of the community to exceed apartment living standards
• Ensure the community and staff follows Fair Housing regulations nationally/locally and other laws governing Multi‑Family operations
• Any other additional task required

Are you passionate about pushing the limits? Are you looking for the freedom to forge your future? If so, we want to talk to you!

Who You Are

• High School diploma, GED or related experience and/or training
• Must have a valid Driver’s License
• Background in excellent customer service
• EPA Universal HVAC Certified for refrigerant recycling
• Provide own hand tools and must be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user‑moved aids, mechanical equipment and measuring devices
• Must be able to transport items weighing up to 25 pounds
• Proficient communication skills both verbal and written
• Ability to multi‑task and strong organizational skills are required
• Able to be on‑call for responding to after‑hours emergencies
• Must be able to perform work both inside and outside
• Excellent attitude, teamwork skills and self‑motivated
• Energetic, resourceful, and hands‑on individual with a strong service orientation
• Able to approach problems both logically and creatively
• Confident and knowledgeable when interacting with all team members & outside parties
• Sensitive to confidential information and matters
• Ability to work in a team environment and help teammates as necessary
• Daily ascending/descending of stairs and occasionally of ladder to perform work orders
• Must be able to perform work both inside and outside
• Continuous walking and standing
• Must be able to remain in a stationary position for long periods of time
• Must be able to move, bend, squat, stoop, twist, climb stairs and turn to perform day to day responsibilities

*Compensation is based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.*

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.