Service Technician

Actalent; Kahului (HI); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with employer match

Paid time off and holidays

Employee referral program

Career growth opportunities

Job summary

Actalent in Kahului, HI seeks a Master-level Technician for advanced diagnostics, troubleshooting, and repair of complex systems on transit vehicles. This SME leads service projects, provides remote and on-site assistance, and mentors junior technicians.

The role contributes to production quality control, engineering improvements, and continuous improvement across service and warranty. Travel to customer sites and facilities is required; valid travel docs and license are needed.

Qualifications

• Advanced diagnostics, troubleshooting, and repair of complex systems.
• Minimum 5+ years service/repair experience in manufacturing or automotive.
• Valid driver's license and ability to obtain a commercial license.
• ASE or EPA certifications are a plus.
• High school diploma or GED required; associate degree preferred.

Responsibilities

• Perform advanced diagnostics and troubleshooting on mechanical, electrical, and pneumatic systems.
• Lead complex service or repair projects with minimal supervision.
• Provide remote and on-site technical assistance and training.
• Maintain documentation and coordinate with engineering and OEM partners.
• Travel to customer sites and company facilities as needed.

Skills

Advanced diagnostics

Leadership

Troubleshooting

Blueprints reading

Diagnostic tools

Communication

Travel readiness

Education

High school diploma or GED

Associate degree or vocational training

5+ years experience

Commercial driver's license

ASE/EPA certifications

Job description

The Technician is a Master-level technician responsible for advanced diagnostics, troubleshooting, and repair of complex mechanical, electrical, and electronic systems on transit vehicles. This role serves as a subject matter expert (SME) on the product and plays a critical role in ensuring service excellence. In addition to hands‑on technical work, the Technician leads service projects, provides remote and on‑site technical assistance, and trains and mentors junior technicians. This position also contributes to production quality control, engineering product improvement, and continuous improvement initiatives across the service and warranty organization. The Technician may also be called upon to deliver technical training to external customers or support production training efforts.

The Technician is a Master-level technician responsible for advanced diagnostics, troubleshooting, and repair of complex mechanical, electrical, and electronic systems on transit vehicles. This role serves as a subject matter expert (SME) on the product and plays a critical role in ensuring service excellence. In addition to hands‑on technical work, the Technician leads service projects, provides remote and on‑site technical assistance, and trains and mentors junior technicians. This position also contributes to production quality control, engineering product improvement, and continuous improvement initiatives across the service and warranty organization. The Technician may also be called upon to deliver technical training to external customers or support production training efforts.

Essential Duties

• Perform advanced troubleshooting and diagnostics on electrical, mechanical, and pneumatic systems.
• Lead complex service or repair projects with minimal supervision.
• Calibrate, repair, and maintain critical system components and safety equipment.
• Mentor and train junior service technicians (Service I & II).
• Provide remote and on‑site technical assistance.
• Complete and review service documentation for accuracy and completeness.
• Coordinate with engineering, production, or OEM partners to resolve service issues.
• Maintain tools and equipment in safe, functional condition.
• Adhere to and promote company safety policies and procedures.
• Identify areas for improvement and provide input on service process enhancements.
• Support production quality control and engineering product improvement initiatives.
• Participate in training to stay up to date with evolving technologies.
• Deliver technical training to external customers or internal production teams as needed.
• Travel Requirement: This role may entail travel, including air travel, to customer sites, vendor locations, or company facilities.
• Must maintain all necessary identification and documentation (e.g., valid driver’s license, government‑issued ID, or passport) to travel by air for work.

Required Knowledge, Skills, And Abilities

• Expert knowledge of mechanical, hydraulic, electrical, and diagnostic systems.
• Strong leadership, mentorship, and project coordination skills.
• Excellent problem‑solving and troubleshooting ability.
• Ability to read and interpret blueprints, electrical diagrams, and technical manuals.
• Proficient with diagnostic software and tools.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks and prioritize effectively.
• Willing and able to travel frequently, including overnight and emergency assignments.
• Physically able to perform demanding tasks in diverse field environments.
• Knowledge of safety standards and regulatory compliance.

Education, Experience, And/or Required Licenses

• High school diploma or GED required.
• Associate degree or vocational training in a technical field preferred.
• 5+ years of relevant service/repair experience in a manufacturing, automotive, or equipment‑based environment.
• Valid driver’s license; must be able to obtain a commercial license
• Certifications (ASE, EPA, etc.) a plus.

Job Type & Location

This is a Permanent position based out of Kahului, HI.

Pay And Benefits

The pay range for this position is $80000.00 - $95000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors.

Benefits: Comprehensive benefits package: Medical (including FSA & HSA), dental, vision, life and disability insurance, EAP, mental health, and wellness programs 401(k) with employer match Paid time off and twelve (12) paid holidays Employee referral program Career growth and development opportunities

Workplace Type

This is a fully onsite position in Kahului,HI.

Application Deadline

This position is anticipated to close on Oct 2, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News‑Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.