Service Technician

STERIS Instrument Processing - EMEA; Houston (TX); Remote; USD 47,000 - 66,000; Full time

Job summary

An innovative company is seeking a dedicated Equipment Service Technician to join their team. This remote role involves troubleshooting and repairing medical equipment in hospitals, providing installation support, and ensuring customer satisfaction. The ideal candidate will have a strong mechanical background, excellent communication skills, and the ability to work independently while contributing to a collaborative team. With a flexible schedule and comprehensive benefits, this position offers a unique opportunity to make a significant impact in healthcare. If you are passionate about hands-on work and customer engagement, this role is perfect for you.

Benefits

Competitive pay

Paid time off and holidays

Healthcare, dental, vision benefits

Company vehicle

Cell phone

Laptop

Tools and uniforms provided

Disability coverage

401(k) with match

Maternity & paternal leave

Qualifications

• 4+ years of relevant work experience in mechanical/technical roles.
• Valid driver's license and ability to meet credentialing requirements.

Responsibilities

• Troubleshoot and repair medical equipment used in surgical procedures.
• Manage time effectively for service calls, installations, and upgrades.

Skills

HVAC repair

mechanics

maintenance

refrigeration

equipment repair

electrical skills

effective communication

basic computer skills

Education

High School Diploma or GED

Tools

company vehicle

cell phone

laptop

tools

Job description

Join to apply for the Service Technician role at STERIS Instrument Processing - EMEA

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At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Summary

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently, but also have the support of a team? The Equipment Service Technician is a remote-based, customer-facing employee, primarily working inside hospitals. You will be responsible for troubleshooting and repairing medical equipment used in surgical procedures, as well as providing installation support on complex mechanical, electro-mechanical, and electronic units.

Individuals with experience working in HVAC repair, mechanics, maintenance, refrigeration, boilers, chillers, equipment repair, diesel and automotive repair, aviation repair, plumbing, electrical, etc., are often successful.

This is a remote, customer-facing position. To support and service our customers in this territory, candidates must be based in Texas.

What You'll Do As An Equipment Service Technician

1. Perform troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems, and components.
2. Manage time effectively by prioritizing customer and business needs, completing PMs, service calls, warranty calls, equipment installations, and upgrades.
3. Work with cross-functional teams (Tech Support, Engineering, Service Contract Management) to escalate issues and utilize technology platforms for compliance and troubleshooting documentation.
4. Provide customers with information, pricing, and repair options. Build relationships with sales to enhance customer experience and identify sales opportunities.
5. Support various locations within the territory based on service agreements and customer needs.

Required Experience, Skills, and Abilities

• High School Diploma or GED with 4+ years of relevant work experience, including 2 years in a mechanical/technical role. Additional certifications or military experience may be considered.
• Valid driver’s license and ability to meet background and physical assessments for credentialing.
• Customer and team engagement experience.
• Effective communication skills.
• Basic computer skills (MS Windows, email, mobile apps, data entry).
• Flexibility for schedules involving overnights and early/late hours based on needs.

What STERIS Offers

We value our employees and offer a comprehensive benefits package, including:

• Competitive pay
• Paid time off and holidays
• Healthcare, dental, vision benefits
• Company vehicle, cell phone, and laptop
• Tools, uniforms provided
• Disability coverage
• 401(k) with match
• Maternity & paternal leave
• Additional benefits like pet insurance, tuition reimbursement, and career advancement opportunities

Pay range: $47,000 - $65,625, based on experience and other factors.

About STERIS

STERIS is a global provider supporting patient care with a focus on infection prevention, with revenues of $5 billion and around 17,000 employees worldwide.

Additional Information

For application assistance, contact 1 [phone]. We are an equal opportunity employer committed to diversity and inclusion.