Service Technician

Birchwood Construction Company; Harbor Springs (MI); On-site; USD 42,000 - 70,000; Full time

Job summary

Birchwood Construction Company is seeking an experienced Service Technician to support BCC Continuum, our luxury property management division. You will perform general repairs and maintenance in clients’ homes, identify issues early, and communicate findings clearly to homeowners and the property management team.

The ideal candidate has broad construction and maintenance knowledge, can work independently, and demonstrates professionalism when interacting with homeowners, subcontractors, and

Qualifications

• Previous experience in residential construction, property maintenance, carpentry, handyman services, home inspection, or related field.
• Strong working knowledge of residential homes, building components, and common maintenance issues.
• Ability to troubleshoot problems and determine an appropriate course of action.
• Skilled with common hand and power tools.
• Comfortable completing a broad variety of small repairs and maintenance projects.
• Ability to recognize when a repair requires a specialized or licensed contractor.
• Strong attention to detail and quality workmanship.
• Excellent communication and interpersonal skills.

Responsibilities

• Perform general residential repairs, maintenance, and handyman services across managed properties.
• Diagnose and troubleshoot common household maintenance issues.
• Complete minor carpentry, drywall, trim, hardware, door, cabinet, and finish repairs.
• Perform minor plumbing-related repairs such as faucets, toilets, drains, fixtures, and leak identification within the appropriate scope of work.
• Identify basic electrical, HVAC, plumbing, moisture, structural, and mechanical concerns and recognize when a licensed trade professional should be involved.
• Inspect homes for signs of leaks, water intrusion, deterioration, equipment failure, damage, or other developing maintenance concerns.
• Test and inspect common home features, fixtures, appliances, doors, windows, hardware, and mechanical components for proper operation.
• Coordinate with the BCC Continuum team when specialized subcontractors or additional repairs are required.
• Clearly communicate findings, recommended repairs, and completed work to the property management team.
• Utilize current technology to accurately document property conditions and completed work, including detailed notes and photographs, as required.
• Maintain a clean, organized, and professional work area, particularly when working inside occupied or furnished homes.
• Maintain strict confidentiality regarding all clients, their homes, property, personal lives, and any private information observed or learned while performing work.
• Treat every client’s home and belongings with exceptional care and respect.
• Manage daily responsibilities independently and follow through on assigned work without requiring constant supervision.

Skills

Handyman skills

Carpentry

Electrical basics

Communication skills

Education

High school diploma

Tools

Power tools

Measuring tools

Multimeter (basic)

Job description

Birchwood Construction Company is seeking an experienced, dependable, and self-motivated Service Technician to support BCC Continuum, our luxury property management division. This position is ideal for someone who has broad construction and maintenance knowledge and enjoys solving problems, working independently, and taking ownership of their work. The Service Technician will perform general repairs and maintenance within our clients’ homes while also helping identify potential issues before they become larger problems. Because this position involves working in high-end residences and interacting directly with homeowners, subcontractors, and vendors, professionalism and strong communication skills are essential. The right candidate will be observant, resourceful, proactive, and capable of walking through a home and recognizing when something doesn’t look, sound, or operate as it should.

Key Responsibilities

• Perform general residential repairs, maintenance, and handyman services across managed properties.
• Diagnose and troubleshoot common household maintenance issues.
• Complete minor carpentry, drywall, trim, hardware, door, cabinet, and finish repairs.
• Perform minor plumbing-related repairs such as faucets, toilets, drains, fixtures, and leak identification within the appropriate scope of work.
• Identify basic electrical, HVAC, plumbing, moisture, structural, and mechanical concerns and recognize when a licensed trade professional should be involved.
• Inspect homes for signs of leaks, water intrusion, deterioration, equipment failure, damage, or other developing maintenance concerns.
• Test and inspect common home features, fixtures, appliances, doors, windows, hardware, and mechanical components for proper operation.
• Assist with seasonal home preparation, exterior maintenance, furniture movement, installation/removal of seasonal items, and other property needs.
• Coordinate with the BCC Continuum team when specialized subcontractors or additional repairs are required.
• Clearly communicate findings, recommended repairs, and completed work to the property management team.
• Utilize current technology to accurately document property conditions and completed work, including detailed notes and photographs, as required.
• Maintain a clean, organized, and professional work area, particularly when working inside occupied or furnished homes.
• Maintain strict confidentiality regarding all clients, their homes, property, personal lives, and any private information observed or learned while performing work.
• Treat every client’s home and belongings with exceptional care and respect.
• Manage daily responsibilities independently and follow through on assigned work without requiring constant supervision.

What We’re Looking For

The ideal candidate has well-rounded construction, maintenance, or handyman experience and is comfortable working with a variety of home systems and finishes. This person should be someone who naturally notices problems and takes initiative to find solutions.

Qualifications

Previous experience in residential construction, property maintenance, carpentry, handyman services, home inspection, or a related field. Strong working knowledge of residential homes, building components, and common maintenance issues. Ability to troubleshoot problems and determine an appropriate course of action. Skilled with common hand and power tools. Comfortable completing a broad variety of small repairs and maintenance projects. Ability to recognize when a repair requires a specialized or licensed contractor. Strong attention to detail and quality workmanship. Excellent communication and interpersonal skills. Professional