Service Technician

Birchstone Residential; Dallas (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Birchstone Residential is seeking a Service Technician to perform day-to-day maintenance at the assigned Birchstone community. You will execute regular and preventative maintenance, complete service requests, and assist with capital improvement projects while ensuring code compliance and resident satisfaction.

This role requires a High School Diploma or equivalent, at least six months of maintenance experience, and knowledge of electrical, plumbing, HVAC, carpentry, and general repairs.

Qualifications

• High School Diploma or Equivalent required.
• Six months maintenance experience required.
• Experience in multi-family property maintenance preferred.
• Experience with drywall, electrical, carpentry, flooring, plumbing, painting, appliances, HVAC, and lock changes required.
• Capital improvement projects experience preferred.

Responsibilities

• Meet with Service Manager daily to review service requests and projects.
• Perform regular and preventative maintenance per standards and initiatives.
• Receive and complete service requests; finish repairs and preventative maintenance with code compliance.
• Identify, diagnose, repair, and resolve issues across carpentry, electrical, plumbing, HVAC, appliances, fixtures, stairs, etc.
• Support cost-cutting via repairs rather than replacements when possible.
• Complete make-ready checklists within a 5-business-day window before resident move-in.
• Walk and inspect the community daily to meet Birchstone standards.
• Report unsafe conditions immediately and correct.
• Maintain grounds, common areas, and amenities.
• Assist with special projects including capital improvements.
• Attend regular meetings with Service Manager and be a resource to the team.
• Work on-call shifts for emergencies and general upkeep.
• Complete paperwork and maintenance logs timely.

Skills

Communication

Interpersonal skills

Time management

Multitasking

Organizational skills

Problem solving

OSHA knowledge

Microsoft Office

Bilingual English/Spanish

Teamwork

Education

High School Diploma

HVAC Type 1

HVAC Type 2

CAMT Certification

6 months maintenance experience

Cert. Apartment Maintenance Technician

Tools

Entrata software

Microsoft Office Suite

Job description

Description

The Service Technician is responsible for day‑to‑day maintenance work at their assigned Birchstone community. This role is responsible for the execution of regular and preventative maintenance, timely completion of service requests, and assistance with special projects including capital improvements. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Essential Duties

• Meet with the Service Manager daily to review service requests, make‑readies, required repairs, and special projects.
• Execute and participate in Birchstone’s overall regular and preventative maintenance programs, standards, and initiatives.
• Receive and complete service requests; complete all required repairs, improvements, and preventative maintenance, ensuring code compliance.
• Timely identify, diagnose, repair, and resolve issues related to carpentry, electrical, plumbing, A/C and heating systems, appliances, stairs, railings, fixtures, flooring, painting, exteriors, lock changes, etc.
• Support cost‑cutting and expense control initiatives through repairs (rather than replacements) when possible.
• Complete make‑ready checklists in adherence to apartment turns within budget and a 5‑business‑day make‑ready timeframe, ensuring all required repairs and improvements to units are made prior to resident move‑in.
• Walk and inspect the community daily; ensure physical aspects and appearance of the community meet or exceed Birchstone standards.
• Ensure unsafe conditions are reported and corrected immediately.
• Maintain grounds, common areas, and amenities.
• Change locks as needed and ensure gates are in proper working order.
• Assist in maintaining grounds and trash pick‑up; pressure‑wash breezeways and pool areas; paint curbs, signs, and exteriors as needed.
• Ensure community is prepared for inspections.
• Complete and submit appropriate paperwork and reports timely and accurately.
• Complete all required maintenance documentation timely and accurately.
• Monitor equipment and security systems frequently to ensure they remain in proper working order; schedule and/or perform preventative maintenance.
• Manage inventory of tools, equipment, supplies, and parts needed to complete service requests.
• Assist with the implementation of corporate and area/region‑specific maintenance initiatives.
• Provide support and assistance in the execution of special projects and assignments including capital improvement projects.
• Attend regular meetings with Service Manager and act as a resource to community team members in maintenance‑related matters.
• Work on‑call shifts/schedules to assist with both resident and property emergencies.
• General cleaning as needed.
• Other duties as assigned.

Requirements

Education & Experience

• High School Diploma or Equivalent is required.
• Six (6) months of work experience or training in maintenance required.
• Previous work experience in multi‑family property maintenance preferred.
• Working knowledge of and experience in drywall, electrical, carpentry, flooring, plumbing, painting, appliances, HVAC, and lock change required.
• Experience in capital improvement projects and remodeling preferred.

Licenses & Certifications

• HVAC type 1 and type 2 certifications required; Certified Apartment Maintenance Technician (CAMT) certification is preferred.

Knowledge & Skills

• Must possess demonstrated effective written and verbal communication skills.
• Strong interpersonal skills.
• Ability to work independently and in a team environment.
• Innovative approach to problem solving and troubleshooting; ability to devise creative solutions.
• Excellent time management skills; ability to work well under pressure and meet deadlines.
• Ability to effectively manage multiple projects simultaneously.
• Ability to prioritize tasks.
• Organizational and planning skills; attention to detail.
• Working knowledge of OSHA regulations as well as city, state, and federal codes.
• Analytical skills.
• Proficient with Microsoft Office Suite or related software; possesses general computer skills.
• Proficiency with or the ability to quickly learn Entrata software and/or other property management and supplemental maintenance software solutions.
• Ability to work varying hours and promptly respond to emergency situations.
• Bilingual ability in English and Spanish strongly preferred.

Other Requirements

• Valid driver’s license required.