Service Technician

AION; Hagerstown (MD); On-site; USD 42,000 - 54,000; Full time

Job summary

AION is seeking a Maintenance Technician to perform routine maintenance, repairs, and preventative tasks for residential units and building systems in Maryland. The role supports safe operations by addressing service requests promptly and assisting with PM programs, while ensuring compliance with life-safety standards.

Qualifications include a high school diploma (or equivalent), 1–3 years of maintenance experience, and basic plumbing, electrical, and carpentry knowledge.

Qualifications

• High school diploma or equivalent.
• 1-3 years of maintenance or facilities experience preferred.
• Basic knowledge of plumbing, electrical, carpentry, and general repairs.
• Trade School Certification a plus.
• Valid driver’s license and reliable transportation.

Responsibilities

• Perform routine maintenance and repair work orders for residential units, common areas, and building systems.
• Respond to service requests and participate in on-call rotations as required.
• Assist with scheduled preventive maintenance inspections and services.
• Document completed work and inspection findings in the maintenance system.
• Ensure safety and life-safety compliance with policies and procedures.

Skills

Team collaboration

Safety-conscious

Customer service

Physically capable

Valid driver’s license

Education

High school diploma or equivalent

1-3 years maintenance/FAC experience

Tools

Basic plumbing tools

Electrical tools

Carpentry tools

Job description

The Maintenance Technician is responsible for performing routine maintenance, repairs, and preventative maintenance tasks for residential units, common areas, and building systems. This role supports safe, efficient property operations by responding to service requests, assisting with preventative maintenance programs, and ensuring compliance with company standards and life-safety requirements.

Essential Duties and Responsibilities

Maintenance and Repair

• Complete routine maintenance and repair work orders in a timely and professional manner
• Perform work order repairs involving plumbing, electrical, carpentry, appliances, and building systems
• Assist with unit turns, including inspections, repairs, and readiness for occupancy
• Respond to emergency maintenance issues and participate in on-call rotations as required

Preventative Maintenance

• Assist with scheduled preventative maintenance (PM) inspections and services
• Identify and report maintenance issues, safety concerns, and potential system failures
• Accurately document completed work and inspection findings in the maintenance management system
• Complete assigned PM tasks in accordance with established schedules and procedures

Compliance and Safety

• Follow all safety policies, procedures, and use required personal protective equipment (PPE)
• Assist in maintaining compliance with life-safety standards, building codes, and company policies
• Verify proper operation of smoke detectors, CO detectors, fire stops, and other safety systems
• Report leaks, mold-related growth (AMG), and hazardous conditions immediately

Team and Property Support

• Work collaboratively with other maintenance team members and property staff
• Maintain organized tools, equipment, and work areas
• Provide courteous and professional service to residents and staff
• Support Service Manager, Assistant Service Manager, and senior technicians as assigned

Qualifications

Education and Experience

• High school diploma or equivalent
• 1-3 years of maintenance or facilities experience preferred
• Basic knowledge of plumbing, electrical, carpentry, and general repairs

Certifications

• Trade School Certification a plus
• Ability to follow instructions and complete tasks independently
• Willingness to learn and develop technical skills
• Valid driver's license and reliable transportation

Physical Requirements

• Ability to lift up to 50 pounds
• Ability to climb ladders, access mechanical spaces, and work in varying weather conditions
• Ability to respond to after-hours emergencies as required

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.