Service Technician

ZipRecruiter; Greencastle (Franklin County); Remote; USD 45,000 - 60,000; Full time

Job summary

A leading internet service provider is looking for a technician to install and maintain wireless internet equipment. This mostly remote role involves troubleshooting connectivity issues and providing excellent customer service. The ideal candidate will have experience in networking and strong organizational skills. Join a growing team dedicated to expanding broadband access across the United States.

Qualifications

• Experience in wireless internet service installation or telecommunications.
• Strong administrative skills and customer service abilities.

Responsibilities

• Install, maintain, and troubleshoot wireless internet equipment.
• Conduct site surveys for optimal wireless connectivity.
• Schedule service appointments and maintain customer records.

Skills

Wireless internet service installation

Networking concepts

Communication

Customer service

Organizational skills

Tools

Microsoft Office

CRM software

Job description

Job Description

Key Responsibilities

Technical Duties:

• Install, maintain, and troubleshoot wireless internet equipment, including antennas, routers, and access points.
• Conduct site surveys to determine optimal placement for wireless connectivity.
• Respond to service tickets, diagnose connectivity issues, and provide on-site and remote support.
• Configure and test networking equipment (modems, routers, switches) for customers.
• Assist in expanding network infrastructure, including tower maintenance and equipment upgrades.
• Maintain accurate installation and repair documentation.

Administrative Duties:

• Schedule service appointments and coordinate technician dispatch.
• Maintain customer records, work orders, and inventory databases.
• Process service agreements, invoices, and payments.
• Provide customer support via phone and email, troubleshooting basic connectivity issues.
• Assist in compliance tracking and reporting for grant-funded projects.
• Support project management, including documentation and communication with vendors and partners.

Qualifications & Skills:

• Experience in wireless internet service installation, networking, or telecommunications.
• Basic knowledge of networking concepts (IP addressing, routers, firewalls, wireless signals).
• Ability to work at heights and in outdoor conditions as needed.
• Strong administrative skills, including proficiency in Microsoft Office (Excel, Word) and CRM software.
• Excellent communication and customer service skills.
• Strong organizational skills with attention to detail.
• Valid driver’s license with a clean driving record.

Work Location:

• This role is mostly remote, with the exception of periodic on-site visits to customers' homes.

Company Description:

Brighton Broadband is an internet service provider bringing broadband to homes and businesses across the United States. Our growing, inclusive team is expanding as we connect more cities and people.