Service Technician

Martin Systems, Inc.; Green Bay (WI); On-site; USD 40,000 - 60,000; Full time

Job summary

Martin Systems, Inc. is seeking a skilled technician to inspect, troubleshoot, and repair CCTV, access control, and alarm systems in Green Bay, Wisconsin. The role demands a strong IT background and customer service skills as you'll maintain records and resolve customer issues efficiently.

Ideal candidates will have 3–5+ years of experience with security systems or 1–2 years for entry-level positions. Physical mobility is necessary, as work will be conducted in varied environments. Join us in providing top-tier service to our clients!

Qualifications

• 3–5+ years experience servicing Access Control and CCTV security systems preferred.
• 1–2 years alarm service and low-voltage experience preferred but not required.
• Comfortable with IP networking, switches, VLANs, and basic server/client configurations.

Responsibilities

• Inspect, test, troubleshoot, diagnose, and repair various security systems.
• Perform routine maintenance and component replacements.
• Maintain accurate service records and communicate effectively with customers.

Skills

Troubleshooting electrical and electronic systems

Networking and IT background

Customer service

Problem-solving skills

Education

High school diploma or equivalent

Relevant certifications (e.g., CCNA)

Job description

Key Responsibilities

• Inspect, test, troubleshoot, diagnose, and repair CCTV, access control, alarm systems, and related components.
• Perform routine and scheduled maintenance, battery and siren testing, keypad programming, and component replacement.
• Program, network, configure, and commission software and hardware as required.
• Promptly report defective materials, equipment, or inaccuracies that may impact customer protection.
• Demonstrate system operation to customers and explain causes and consequences of false alarms and system behavior.
• Maintain accurate service records, complete work orders, and communicate clearly with supervisors and customers.
• Provide excellent customer service aligned with company mission and standards.
• May be required to respond to after‑hours calls, weekends, and holidays (on‑call responsibilities as assigned).

Qualifications

• Preferred: 3–5+ years experience servicing Access Control and CCTV security systems for enterprise/industrial customers.
• Alternative/entry‑level: 1–2 years alarm service and low‑voltage experience preferred but not required.
• Strong networking and IT background; comfortable with IP networking, switches, VLANs, and basic server/client configurations.
• Proficient in troubleshooting electrical and electronic systems, reading schematics, and using diagnostic tools.
• Problem‑solving skills and the ability to work independently in the field.
• High school diploma or equivalent required; relevant certifications (e.g., CCNA, manufacturer certifications) a plus.

Physical & Work Requirements

• Will work approximately 80% of the time in the field; travel between sites expected.
• May be required to be on‑call after normal hours and on weekends/holidays.
• Frequent movement and ability to lift up to 75 lbs.
• Ability to work in varied environments, including elevated positions, crawlspaces, and outdoors.

EEOC Statement

Zeus provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.