Service Technician

LaFontaine Ford Grand Rapids; Grand Rapids (MI); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Tiered pay plan

Longevity bonus program

Comprehensive benefits package

401(k) with employer match

Employee discounts on vehicle service

Paid time off and holiday pay

Job summary

LaFontaine Ford Grand Rapids is seeking skilled service technicians to diagnose, repair, and maintain customer vehicles to factory standards. You will handle diagnostics, perform repairs, and road-test vehicles to ensure customer concerns are resolved.

We offer a tiered pay plan, a longevity bonus program, comprehensive benefits, and opportunities for career growth within Michigan's leading dealer group. Valid driver’s license and ability to lift up to 100 lbs are required.

Qualifications

• High School Diploma or GED is required.
• Michigan Mechanic Certification is required.
• ASE certifications are preferred; pay is tiered based on certifications and flagged hours.

Responsibilities

• Receive repair orders and perform diagnostics and repairs to factory and dealership standards.
• Road-test vehicles before and after repairs to verify customer concerns are resolved.
• Notify service advisor if additional work is needed or timelines are at risk.
• Coordinate with Parts Department to obtain components and retain warranty parts.
• Document all work clearly on every repair order.
• Attend factory training and review TSBS to stay current in the field.
• Keep customer vehicles clean and maintain a safe, organized work area.

Skills

Diagnostic skills

Attention to detail

Customer satisfaction

Education

High School Diploma or GED

Michigan Mechanic Certification

Job description

Service Technician

At LaFontaine, we don't just sell cars — we build careers and strengthen communities.

Founded in 1980, LaFontaine Automotive Group is one of Michigan's most recognized family-owned dealership groups, with 54 franchises, 34 locations, and nearly 2,500 employees across 20+ brands. We promote from within, invest in our communities, and live by a simple promise: treat every customer and every team member like family.

We’re seeking skilled technicians — from Apprentices to Master Techs — to join one of Michigan’s highest-paying dealerships. You’ll diagnose, repair, and maintain customer vehicles to factory standards while growing your career.

Benefits:

• Tiered Pay Plan — pay rate increases based on flagged hours and certifications

• Technician Longevity Bonus Program and Monthly Hours Turned Contest

• Comprehensive benefits package: Medical, Dental, Vision, Employer-Paid Life/AD&D, and Employee Assistance Program (EAP)

• Voluntary benefits: FSA, Short- and Long-Term Disability, Critical Illness, Accident Insurance, and Legal & Identity Theft Protection

• 401(k) with employer match and Holiday Savings Program with employer match

• Employee discounts on vehicle purchases and service

• Paid time off and holiday pay

• Employee referral program

Responsibilities:

• Receive repair orders and perform diagnostics and repairs efficiently and accurately in accordance with factory and dealership standards

• Road-test vehicles before and after repairs to verify that the customer’s concern has been fully resolved

• Notify the service advisor immediately when additional work is identified, work is unnecessary, or timelines are at risk

• Coordinate with the Parts Department to obtain required components and properly tag and retain warranty parts

• Document all work performed clearly and accurately on every repair order

• Attend factory training and review Technical Service Bulletins (TSBs) to stay current in the field

• Ensure customer vehicles are kept clean and maintain a safe, organized work area at all times

Requirements:

• High School Diploma or GED required

• Michigan Mechanic Certification required

• ASE certification(s) preferred; compensation is tiered based on certifications and flagged hours

• Valid driver’s license with a satisfactory Motor Vehicle Report (MVR)

• Ability to lift up to 25 pounds regularly and up to 100 pounds occasionally

• Strong diagnostic skills, attention to detail, and commitment to quality and customer satisfaction

Additional Duties:

This job description is not intended to be all-inclusive and may be updated or modified at any time at the company's discretion to align with business needs.The employee may be required to perform other related duties as assigned and/or reasonably expected to meet the ongoing needs of the business.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.