Automotive Service Technician

LaFontaine CDJR Walled Lake; Walled Lake (MI); On-site; USD 52,000 - 74,000; Full time

Benefits offered by this job

Competitive Pay

Tiered Pay Plan

Longevity Bonus

Hours Contest

Referral Program

Discounts for Employees

Benefits Package

Voluntary Benefits

401(k) Match

Holiday Savings

Paid Time Off

Holiday Pay

Health Plan

Job summary

LaFontaine CDJR Walled Lake is seeking technicians, trainees and apprentices for repair and maintenance work in line with dealer and factory standards. This role offers a tiered pay plan, longevity bonus, and a comprehensive benefits package to reward experience and commitment.

Join a team that values customer satisfaction, quality workmanship, and ongoing training. Michigan certification is required, with opportunities to advance as you gain hours and credentials.

Qualifications

• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent communication skills.

Responsibilities

• Receive repair orders from dispatcher and take to stall.
• Perform work as outlined on repair orders efficiently and accurately.
• Diagnose causes of malfunctions and perform repairs.
• Communicate with Parts Department to obtain needed parts.
• Tag and save parts; turn in parts when under warranty or requested.
• Inform service advisor of additional work or delays.
• Document work performed.
• Road-test vehicles to verify repairs.
• Quality check work performed.
• Attend training classes.
• Stay updated on factory bulletins.
• Keep customers’ vehicles clean.
• Follow safety policies and regulations.

Skills

Customer focus

Active listening

Compliance

Procedural compliance

Team player

Confidentiality

Flexible hours

Education

Michigan Mechanic Certification

Job description

Are you a technician interested in a TIERED Pay Plan, Longevity BONUS Program,and so much more? If so, this opportunity is for you! We welcome Technicians, Trainees and Apprentices!

THE POSITION:

Performs vehicle repair and maintenance work as assigned in accordance with dealer and factory standards.

THE PERKS:

• Competitive Compensation based on experience and Certifications (State and/or A.S.E.)
• Technician Tiered Pay Plan (Pay rate increases based on flagged hours.)
• Technician Longevity Bonus Program
• Monthly Technician Hours Turned Contest
• Employee Referral Program
• Employee Discounts on Sales and Service
• Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)
• Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
• 401(k) and Employer Match
• Holiday Savings Program with Employer Match
• Paid Time Off
• Holiday Pay

Skills, Qualifications, and Expectations:

• Devote himself/herself to ensuring satisfaction to customers.
• Determine management, production, and quality requirements by asking questions and listening.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company’s non-disclosure and confidentiality policies and agreements.
• Work evening, weekend and holiday work hours as required.

Education and Experience:

• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent communication skills.
• Ability to meet company's production and quality standards.
• Michigan Mechanic Certification

Essential Duties & Responsibilities:

• Receive repair orders from dispatcher and take to stall area.
• Perform work as outlined on repair order with efficiency and accuracy in accordance with dealership and factory standards.
• Diagnose cause of any malfunction and perform repair as authorized.
• Communicate with the Parts Department to obtain needed parts.
• Tag and save parts, turn in parts, if the job is under warranty or if requested by the customer.
• Advise service advisor immediately if any additional work is needed, if work outlined is not needed, or if repairs cannot be completed with the promised time.
• Document work performed.
• Road-test vehicles to ensure repair has addressed the customer complaint.
• Quality check work performed.
• Attend training classes.
• Keep abreast of factory technical bulletins.
• Ensure that customers’ vehicles are kept clean.
• Administer safety and housekeeping policies and procedures
• Understand and follow federal, state, and local regulations, governing service repair work.

Physical Requirements:

• The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl.
• The employee is occasionally required to walk, sit, and talk or hear.
• The employee must frequently lift and/or move up to 25 pounds, and occasionally lift weights up to 100 pounds.

THE COMPANY:

Founded in 1980 by Michael Sr. and Maureen LaFontaine, the award-winning and nationally-recognized LaFontaine Automotive Group includes 55+retail franchises, 7 collision centers and 60 Michigan locations. The group employs 3,000+ individuals. It’s the mission of the LaFontaine Family to personalize the automotive experience by building lifelong relationships that connect families and strengthen communities. The LaFontaine commitment to customers, staff, and local communities is demonstrated by active participation and contributions to numerous non-profit organizations, educational institutions, and charities throughout southeast Michigan. The combination of both the mission and core values provides the basic foundation of our promise … to treat every customer like they are members of our family. From sales to service to parts, LaFontaine Automotive Group is able to meet any customer’s specific needs. LaFontaine represents the following brands: Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, Fiat, Genesis, Honda, Hyundai, Jeep, KIA, Lincoln, Mazda, RAM, Polestar, Subaru, Toyota, Volvo, and Volkswagen. The LaFontaine Family Deal; it’s not just what you get, it’s how you feel. Visit www.familydeal.com for additional details.

Our Mission:

To Build Lifelong Relationships that Connect Families, Strengthen Communities, and Personalize the Automotive Experience.

Our Core Values:

Accountability, Responsibility, Respect, Communication, Teamwork, Passion.

LaFontaine Automotive Group is an equal opportunity employer.