Service Technician

Seaman's Mechanical; Grand Rapids (MI); On-site; USD 34,440 - 55,104; Full time

Job summary

Seaman's Mechanical is seeking a Service Technician in Grand Rapids, MI to service, maintain, troubleshoot, and repair heating, ventilation, air conditioning, and refrigeration systems. The role requires diagnosing malfunctions, inspecting systems, and performing tests for proper operation.

The position emphasizes customer service, teamwork, and clear communication; responsibilities include completing paperwork, following safety rules, and wearing PPE.

Qualifications

• Read and write English.
• Read a tape measure; perform basic math.
• Must have valid Michigan driver's license and good driving record.
• Paperwork filled out daily, including electronic documentation.
• Follow safety rules and use PPE as required.
• Refrigerant transition and recovery certification card.

Responsibilities

• Service, maintain, troubleshoot, and repair HVAC/R systems and equipment.
• Diagnose malfunctions and determine repair needs; inspect and test systems.
• Provide professional customer service and act as a team player.
• Coordinate with dispatch and complete accurate work tickets.
• Be available for on-call and variable hours.

Skills

Customer service

Team player

Verbal communication

Written communication

English proficiency

Education

High school diploma or GED

Tools

Tape measure

PPE compliance

Vehicle operation license

Job description

This position will report to the Service Manager. The responsibilities of the Service Technician are to service, maintain, troubleshoot, and repair heating, ventilation, air conditioning, refrigeration systems and equipment. Diagnosing malfunctions and determining repair needs, inspecting, and performing tests on systems and equipment for defective parts and to assure proper functioning.

Customer Service

• Always present a professional positive and helpful attitude when interacting with customers and co-workers. Exhibit an understanding of Human Relations and functions as a “team player”.
• This position has frequent contact with customers, requiring reasonable tact and strong verbal/written communication skills.
• Observe additional maintenance needs requiring attention and report to the appropriate people.

Basic Functions/Requirements

• Read and write English.
• Read a tape measure, perform basic math skills: (Add, Subtract, Fractions, Calculate sales tax)
• Must have valid Michigan drivers’ licenses, good driving record (our insurance must accept you)
• Paperwork filled out properly daily, including electronic documentation, if applicable.
• Follow verbal and written instructions.
• Follow all safety rules.
• Be able to wear all P.P.E’s when applicable (steel toe boots, gloves, safety glasses, hard hat, etc.)
• Lift, climb, bend, and kneel to complete assigned tasks.
• Tolerate working at heights off a ladder, scaffold, and aerial lifts.
• Perform heavy physical labor during adverse weather conditions.
• Work in confined spaces, exposed to fumes, chemicals, grease, acids, oil and in the vicinity of noise and vibration with proper P.P.E’s.
• Maintain cooperative and effective working relationship with others.
• Be able to take “on call” in the regular rotation.
• Be available to work any time of the day to take care of your customer. (Before 8:00 am and after 5:00 pm during the week, any time weekends, and holidays)
• 4 hours safety training required annually.
• Must have refrigerant transition and recovery certification card.
• Continuing education is expected.

Education/Experience

• High school diploma or GED preferred.
• 10+ Years’ experience preferred.

Work Coordination and Paperwork

• Coordinate start and stop time with Service Dispatcher for each call.
• Organize all work detail (work performed, service recommendations, etc.) and complete an accurate work ticket, paper or electronic, for billing and payroll purposes. Submit all paperwork to the office each Monday before 10:00 AM or at end of each month is required.
• Obtain record on work ticket and communicate to vendor an appropriate purchase order number when purchasing job-related parts and supplies.

Physical Requirements

• Climbing (ladders, stairs, etc.) while carrying tools and parts
• Lift 50 lbs. frequently, 100 lbs. occasionally, and 100+ lbs. with assistance
• Bending or stooping
• Extended periods of walking
• Regular exposure to weather conditions
• Operating a motor vehicle
• Owning and operating power or hand tools
• Exposure to potentially harmful chemicals or materials with proper P.P.D’s

Non-Essential duties and responsibilities

• Performs other duties as assigned by Management.