Service Technician

United Site Services; Gastonia (NC); On-site; USD 36,000 - 60,000; Full time

Job summary

United Site Services is seeking a Service Technician to operate a company service truck and service portable restrooms and holding tanks at various locations. The role emphasizes safety, routing efficiency, and high-quality customer service on site.

Ideal candidates bring at least two years of commercial driving experience, a valid license (CDL or non-commercial), and strong problem-solving and communication skills to ensure services meet USS standards and safety requirements.

Qualifications

• Minimum two years of commercial driving experience.
• Valid Driver License (CDL or non-commercial).
• Excellent time management, customer service and communication skills.
• Strong problem-solving and decision making skills.

Responsibilities

• Operate a company service truck and service/pump/clean portable restrooms and/or holding tanks to USS 8 point service standard.
• Drive in accordance with USS and DOT safety requirements.
• Perform lifting/pushing up to 50–150 lbs frequently.
• Provide courteous customer service at client sites to ensure services meet the standard.
• Flexible routing to meet customer needs and adjust routes as required.
• Provide routing feedback to optimize efficiency and service quality.

Skills

Time management

Customer service

Communication

Problem solving

Decision making

Safety awareness

Job description

Primary Purpose

The Service Technician operates a company service truck and drives to various locations to service/pump/clean portable restrooms and/or holding tanks. This position is the heart of our business.

Primary Purpose

The Service Technician operates a company service truck and drives to various locations to service/pump/clean portable restrooms and/or holding tanks. This position is the heart of our business.

Essential Functions

• Perform basic service truck driving functions in accordance with USS and DOT requirements.
• Perform all work duties in a safe manner in accordance with USS and DOT safety standards to ensure no accidents or injuries.
• Perform duties by sitting, standing, stooping, kneeling, crouching or crawling. In addition, perform lifting/pushing between 50 and 150 lbs. on a frequent basis during work shift.
• Conduct portable toilets servicing to USS 8 point service standard.
• Perform customer service interaction when on customer work sites to ensure they are getting the services completed to their standard.
• Ability to be flexible in order to meet customer needs when routes needs to be adjusted or changed.
• Provide routing feedback to Operations Manager/Supervisor/Coordinator to be most efficient as well as giving the customer the best service possible.
• Ability to strategically plan for customer needs by discussing their portable toilet needs, so the customer's current and future needs are satisfied.

Qualifications

• Minimum two years of commercial driving experience.
• Valid Driver License (CDL or non-commercial).
• Excellent time management, customer service and communication skills.
• Strong problem-solving and decision making skills.