Service Technician

Centricity; Gainesville (FL); On-site; USD 32,373 - 34,440; Full time

Job summary

Centricity is seeking a Service Technician for their Gainesville, FL location. This full-time role involves assisting in maintaining the physical integrity and safety of the community, which includes handling repairs in carpentry, electrical, and plumbing.

The ideal candidate should have a high school diploma (college degree preferred), 3-5 years of maintenance experience, and various relevant certifications. Availability to work a flexible schedule, including weekends, is required.

Qualifications

• 3-5 years of apartment maintenance experience or equivalent required.
• Knowledge of carpentry, electrical, plumbing, and other systems is necessary.
• Must have reliable transportation and ability to use hand and power tools.

Responsibilities

• Assist the Service Manager in maintaining the property and performing repairs.
• Conduct day-to-day maintenance and on-call emergency service.
• Ensure that the community environment is neat and safe for residents.

Skills

Carpentry

Electrical

Plumbing

Communication

Customer Service

Education

High School Diploma

College Degree (preferred)

Tools

Basic Computer Skills

HVAC Certification

EPA Certification Type I and II

Job description

Company: Caliber Living

Position: Service Technician
Location: Gainesville, FL
Job Status: Full-time
Job Type: Non-exempt / Hourly
Compensation: $23.50 - $25.00 per hour

Position Summary

The Service Technician assists the Service Manager in maintaining the physical integrity and safety of the community. This involves ensuring a safe, secure, and comfortable living environment for residents, visitors, and employees. The position requires use of good judgment, as many of the assigned tasks are completed with little direct supervision. The Service Technician applies knowledge of carpentry, electrical, and plumbing to diagnose and make repairs on a daily basis. The role requires a flexible work schedule, including an on-call schedule and availability to work weekends, evenings, and holidays.

Universal Competencies

• Initiative: Maintains a proactive and positive mindset; is goal oriented and knows how to get results.
• Customer and Quality Focus: Consistently works for customers and the company; cares about the quality of work and service provided.
• Service Safety: Conducts day to day activities with safety for self and others valued and observed; provides a safe atmosphere for customers and business partners.

Integrity

• Professionalism: Demonstrates ethical behavior and honesty at all times.
• Level of Dependability: Maintains punctuality and acceptable attendance record; accepts responsibility for actions; willingness to adapt to changes.
• Adherence to All Company Policies and Procedure: Has knowledge of the established policies and procedures and abides by them.

Teamwork

• Cooperation: Works well with other associates/departments and collaborates effectively in team situations to improve overall performance.
• Cohesion: Demonstrates concern for customers and works to effectively partner with others to achieve success.

Respect

• Adaptable: Creates an atmosphere that supports the open expression of ideas; is open and approachable.
• Communication: Effectively communicates thoughts and concepts in a courteous manner to the direct supervisor; provides helpful feedback when applicable; shows interest and is attentive to suggestions of others.
• Courtesy: Maintains a personal and professional demeanor that exercises proper behavioral etiquette and looks to encourage and serve both customers and co-associates.

Financial Responsibility

• Innovative: Demonstrates efficiency and creativity; looks for better, faster and more efficient ways of doing things; handles challenges with a positive outlook.
• Performance: Exhibits a well-organized and timely approach to achieve desired results; aligns resources to meet needs; and takes corrective action when necessary.
• Fiscal Safety: Concerned for the financial well‑being of the company through compliance with safety procedures; awareness of liability concerns.

Fun

• Passion: Enjoys the work and demonstrates a pleasant demeanor, showing a desire for success.
• Entrepreneurial Spirit: Exhibits behavior consistent with the Vision, Mission and Values of the Company; makes the working environment enjoyable for self and others.

Job Specific Competencies

• Performs community maintenance functions including but not limited to: light bulb changes, filter changes, install/repair window coverings, caulking, painting, pool maintenance, vinyl repair & installation, electrical and plumbing, tile, carpet, flooring, ceiling leaks.
• Inspects and coordinates all make‑ready repairs and services.
• Ensures that storage areas remain locked when not in use.
• Removes and transfers heavy appliances and equipment as circumstances warrant; assists in moving abandoned items to dumpster when necessary.
• Assists in keeping grounds neat and free of litter.
• Performs on‑call emergency service as requested; all emergency after‑hours calls must be responded to immediately, with the ability to arrive at the property no more than an hour after a call comes in.
• Completes all service requests within 24 hours unless extraordinary parts or labor are required.
• Selects appropriate materials for the property as needed and assists in ordering supplies.
• Performs inspection of exterior lighting on a schedule determined by the Community Manager.
• Maintains a clean and organized work environment in the maintenance shop.
• Responds to resident service requests and concerns in a timely, professional manner.
• Reads and/or listens to resident requests/complaints calmly, respectfully, and openly.
• Maintains a neat uniform; name tag worn when working on any Caliber Property, including nights and weekends if applicable.
• Distributes notices and communications to residents as needed.
• Delivers customer service by treating residents, coworkers, supervisors, and vendors with respect; answers questions calmly and openly; responds sensitively to concerns or complaints and exhibits a sense of urgency with assigned work orders.
• Assists in resident activities and functions after hours as needed.
• Records activities in maintenance log and maintains other logs (pool, HVAC, preventative maintenance, etc.).
• Completes and updates all lighting inspections monthly and fire life/safety inspections as directed by the Community Manager.
• Assists the Community Manager and Assistant Community Manager with other tasks as requested.
• Complies with and enforces all Caliber policies.
• Embraces and executes the vision, mission, and beliefs of the Company.
• Supports/enforces the safety program.
• Is punctual and present at work when scheduled.
• Flexible with the work schedule, including availability to work weekends, evenings, and/or holidays.

Position Qualifications

Education: High School Diploma required; college degree preferred.

Experience: Three to five years of apartment maintenance experience (or equivalent).

Skills & Abilities

Computer Skills

Basic computer skills required; experience with a work‑order maintenance system; basic typing skills and knowledge of computers. Use of the company’s payroll system is required to submit time‑off requests and clock in and out.

Certificates & Licenses

Position requires individuals to furnish their own reliable transportation. HVAC certification, CPO certification, EPA certifications Type I and II or Universal for refrigerant recycling. Ability to earn future designations as required by industry standards, EPA regulations, OSHA requirements, etc.

Other Requirements

Must possess solid knowledge of carpentry, electrical, plumbing, and other relevant systems. Must be able to use all types of hand and power tools, freon recovery machinery, air conditioning gauges and vacuum pumps. Must be proficient in heating & air‑conditioning, plumbing, appliance repair, and many other areas of repair. Must be familiar with Federal, State, and Local Fair Housing laws, OSHA and EPA regulations, and company safety policies.

Service Tools Needed

• 10—inch Crescent Wrench
• 12—inch Crescent Wrench
• 6‑in‑1 Screwdriver
• Multiple Size Phillips Head Screwdrivers
• Multiple Size Slotted Screwdrivers
• Channel Lock Pliers
• Needle Nose Pliers
• Multimeter (Ohm, Volt, Amp, MFD)
• Flashlight
• Wire Crimping Tool with Wire Cutters
• Swaging Kit or Tool
• Map Gas Torch Head
• Pocket Thermometer
• Set of Allen Wrenches
• Power Drill & assorted drill bits
• Set of Socket Wrenches with Ratchet (Standard and Metric)
• Set of Open and Closed‑End Wrenches (Standard and Metric)
• Tubing Cutters (large & small/Imperial)
• Sheetrock Saw
• Assorted Pipe Wrenches
• Hacksaw
• Battery‑Powered Drill
• Claw Hammer
• 7‑in‑1 Tool
• Razor Knife
• Assorted Nut Drivers
• 6—inch Blade Sheetrock Mud Knife
• Tape Measure

Work Environment

The work environment involves everyday risks or discomforts requiring normal safety precautions typical of offices, meeting spaces, training rooms, residences, or commercial vehicles. The Service Technician will work inside and outside (in all types of weather) of apartment buildings and in all areas of the property, including amenities. Use of ladders in excess of nine feet is common. The incumbent may be exposed to dirty and/or hazardous conditions when inspecting vacated units.