Service Technician

Farmer Brothers; Fargo (ND); On-site; Full time

Job summary

A Service Technician role at a leading company specializing in coffee brewing equipment is now available. The position requires strong mechanical and electrical troubleshooting skills, addressing customer needs through effective service and installation of equipment. Candidates must have a high school diploma, a valid driver’s license, and a willingness to travel within a 100-mile radius.

Qualifications

• Minimum of 3 years of Mechanical and technical experience required.
• Previous electrical, plumbing, HVAC experience preferred.
• Valid driver’s license with clean driving record.

Responsibilities

• Provide customer service installs, repair and removal of coffee and beverage equipment.
• Perform scheduled and unscheduled service activities including emergency calls.
• Maintain spare parts and documentation required by the company.

Skills

Mechanical Troubleshooting Skills

Electrical Troubleshooting

Customer Service

Education

High school diploma or GED equivalent

Job description

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This range is provided by Farmer Brothers. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$22.00/hr - $28.00/hr

At Farmer Brothers, our Revive Service & Restoration team of experts specialize in tea and coffee beverage brewing equipment installations and removals, maintenance plans and any emergency services. As a **Field Equipment Service Technician **you will be responsible for providing exceptional service and installation of coffee brewing and beverage equipment for a designated customer base. In this role you will be responsible for parts inventory, service call closure and specific documentation of work assignments and time.

• Typical Work Schedule: **Monday - Friday, 8:00 am - 4:30 pm, on-call required, including weekends
• Travel Requirements: **Driving of 100-mile radius in most markets, regional travel may be needed
  
  

**Responsibilities **

• Provide customer service installs, repair and removal of specified coffee and beverage dispensing equipment in designated regional geography.
• Perform scheduled and unscheduled service activities including emergency service calls, preventative maintenance, surveys and installations.
• Participate in "On Call" service including after hours and weekend schedule rotation.
• Maintain spare parts and equipment levels and reorders within replenishment guidelines.
• Responsible for all documentation and activity verification required by the company including call closure process, thorough and accurate work performed details, completeness of invoice and signature of all required documents from the customer.
• Participate in the planning, scheduling, and execution of equipment installations.
• Provide prompt and clear communication.
• Provide customer feedback/requests to management or inter-departments.
• The ability to follow outlined service level agreements for customer programs
• The ability to manage and prioritize task to meet expectations
  
  

Education & Experience

• High school diploma or GED equivalent required
• Minimum of 3 years of Mechanical and technical experience required.
• Previous foodservice experience preferred.
• Previous electrical, plumbing, HVAC, Tech Meter experience preferred.
• Valid driver’s license with clean driving record
• Able to travel within 100+ mile radius of branch location
• Ability to problem solve and diagnose equipment issues.
• Ability to lift up to 60 lbs frequently.
• Ability to prioritize and perform both scheduled and unscheduled service activities including emergency service calls, preventative maintenance, surveys and installations.
  
  

Personal & Professional Skill Sets

• Good oral and written communication skills
• Good customer service skills
• Able to be fully supportive and stand behind business goals.
• Readily identifies issues, problems or opportunities.
• Able to apply knowledge or skills by putting new knowledge/skill to practical use on the job.
• Is aware of impact self has on others.
• Use active listening and communicates effectively with customers or management.
• Ability to identify new opportunities and proactively work to grow the business.
• Able to build rapport and cooperative relationships with customers
• Use sound business judgement.
• Decision making skills.
• Able to work independently with little supervision.
• Collaboration
  
  

You Should Be Proficient In

• Mechanical Troubleshooting Skills
• Electrical Troubleshooting
• Electrical Repair

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Food and Beverage Services

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